Cottages in Torbay

"I made the booking via Hotel.com and 5 hours after I paid I had an email that I had to pay a £50 mandatory fee for facilities passes at the park. I questioned this as nothing was stated via booking and the price stated was the final price I paid. I had emails from a 3rd party called travelnest and also getting emails from someone asking for £50. The whole booking was a mess. Eventually I spoke to the host and he kept saying its written in the description of this extra charge when I never saw it,...

"The advert on the hotels.com website did not match the facts of the stay. The advert states free parking it was not it cost me £30 for the stay. We spoke to the owner who stated that the advert was not placed by him. It was the fault of hotels.com as he does not use them you get your info from a 3rd party All I know is that I am £30 out of pocket. The stay was good as I can not blame hotels.com for all the rain."