Khách sạn Twin Lakes

"The room was clean, but there was only 1 ice maker in the building working. This screams they are struggling financially. The desk clerk was surly. They also told me twice about a “staff shortage today”, which encouraged the belief in financial issues. The internet was insufficient to open websites on my phone. I had to sit by the window to use my phone! I ask for extra towels TWICE in 1 day & never got any. I dried off with a hand towel this morning. I wouldn’t recommend staying here. Too many...

"Nice, clean hotel with great amenities. Although I didn't check everything out during my stay, I do know they had a good selection for the continental breakfast. The staff was friendly & courteous too!"

"Muy bueno lo recomiendo al 100"

"Pool could use a good cleaning."

"We arrived at the hotel very late and discovered after checking in that the bed linen hadn't been changed. After speaking with the front desk, I was moved to a different room."

"Clean"

"Breakfast was minimal."

"Clean room, polite staff"

"We reserved a room for 4 guests. Our room only had 2 towels. When the front desk was paged, we were told to go get them from the lobby. I asked if they could be brought to the room and the gentleman was nice enough to bring them. Then, we realized that the room had no hand soap and no body wash. There was only one small bottle of shampoo, conditioner and lotion. For 4 people!? We also only had 1 roll of toilet paper (whatever was in the dispenser), when we called the front desk to get more, we...

"Bottom sheet had 3 circle spots on it ranging from 2 and half inch down to 1inch. Informed desk and was given sheets and had to change ourselves. Shower had mold spots on soap shelf(3) and base wall had 4inches near drain wall. Was told cant do any comp because booked thru Expedia... Not happy"

"Good place to stay on a budget. I’ve stayed here several times because it is the closest hotel to Genoa City. They have been improving the property over the years."

"Great stay"

"Great customer service, food and the property was very clean. The pool was out of service."

"Good clean room. But people often gathered around the entrance at various times gives a bad impression and made us feel uncomfortable."

"Old"

"We stayed in room 409. One of the mattresses in that room definitely needs to be replaced. The woman I talked to at the front desk said someone would go in there and see if they agree that the mattress needs to be replaced but no one showed up. We will stay there again but request a different room."

"The Staff was AMAZING and PATRIOTIC for us as a Family visiting our Boot Camp Graduate at Great Lakes Naval Base! What a trip we had! Clean Hotel, Friendly staff and will be referring the Navy Families that way!"

"It was a well kept property in a very convenient location."