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"Room was dirty. Smoke detector in room was open with no battery. Elevator hasn’t been inspected since 2023"

"My husband and I typically lodge at this property when we’re in the area. It’s located near the airport, eateries of all kinds (Olive Garden is just a few steps away from the hotel.), shopping centers, and I-64 (towards Richmond and Virginia Beach, either direction). We always feel safe on the property and in our room. Breakfast is continental and nothing to rave about. Parking can be a hassle, especially in the evenings and on weekends. The staff is usually friendly and helpful, but this time,...

"I believe Marriott needs to invest in the property. Friendly staff, helpful and overall pretty good. Just some minor things separating the hotel from being 4-5Star."

"Clean, affordable felt safe"

"The staff was great. The room was nice. The only thing I would say would be the pull out sofa bed mattress needs to be changed out."

"The air was cold. Room was pretty clean, except microwave. Very dirty. Bed dipped down on right side a lot. It needed updated furniture that was broken but not a bug in sight!! For the rate it did the job!! Bathroom very clean."

"It was everything we hoped for."

"Renovated rooms was a huge plus!"

"Check in staff was excellent"

"What wasn’t to like"

"Close to Busch Gardens."

"The room was clean and most of the staff was very nice. It was a little noisy but sometimes you just have that in a busy hotel on a holiday weekend. They charged an refundable $100 fee for incidentals. Haven't received my refund yet. Hopefully this week."

"Was great"

"Clean"

"This location was so nice for families. Clean, nice staff, great breakfast, nice pool and good location (near everything you need including the airport)."

"It felt like a halfway house. Drunken guests at 2am yelling. One guest had an ankle monitor. It was a different kind of stay."

"Staff was very friendly and accommodating. Breakfast was very good, dining are was very clean and many choices to select from. Excellent Stay Overall Close to shopping, Interstate and most importantly, our family in Kiln Creek. Thanks!!!!!!"

"The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

"Clean room with comfortable beds and pillows for a decent price. Friendly staff."

"We were very impressed by this property. Staff was very helpful, rooms clean and well maintained. On site restaurant very convenient. Location central to greater Newport News area. Would definitely stay again."