Khách sạn Thung lũng Santa Ines

"Das Zimmer entsprach leider nicht den grundlegenden Hygiene- und Sicherheitsstandards. Während unseres gesamten Aufenthalts gab es Probleme mit Insekten im Schlafzimmer und im Badezimmer. Auch nach einer angekündigten „Double Cleaning“-Reinigung blieb ein totes Insekt sichtbar an der Decke, was den Eindruck erweckte, dass die Reinigung nicht gründlich durchgeführt wurde. Zusätzlich kam es zu einem Wasseraustritt im Schlafzimmer, wodurch der Fliesenboden nass und rutschig war. Dies stellte...

"Very nice breakfast and a clean room. Staff was helpful and on duty at all hours."

"Lovely peaceful stay. A lovely large room near to the pool. Very friendly helpful staff, especially the lady on Reception who spent a long time finding me a book to read in English and suggested many local areas of interest for us to visit. "

"Nice"

"Terrible - they have overbooked and we were turned away late at night. However the reception staff were helpful although the alternative they found us was the worst place I’ve ever stayed and they did not pay the taxi fare which they said they would "

"Everything lovely. Shared toilet and shower which were clean and tidy. "

"What a great hotel - charming, comfortable and lovely decor; friendly professional staff; great location as removed from town so very peaceful but can get to town easily; great pool area with plentiful sun beds - no waiting for sun beds; adults only so very quiet; affordable prices for a five star. Free upgrade. Definitely coming back! Highly recommend "

"Located close to the airport, a lovely hotel with pool access, a food bar and immensely helpful friendly staff 🤗"

"Slechte kamers die dringend gerenoveerd moeten worden, barsten in de muur, kierende, rottende deuren, geen afzuiging op badkamer, felle ledverlichting; looppaden en tuinen idem; overal ongezellig fel wit led verlichting; personeel erg vriendelijk en behulpzaam; ontbijt en buffetten zeer uitgebreid en smaakvol; animatie was prima."

"Likes: good apartment, spacious, decent sized rooms, good utensils & cutlery Dislikes: just one bathroom, just one mirror (in bathroom), no bathroom amenities"

"Perfect hotel, have no bad things to say, foods amazing, drinks are great and overall the customer experience was good, as I flew to Fortaventura to another hotel at first, but I didn’t like it so last minute I went in the hotel, and booked it on the day, got in a room within an hour."

"Enjoyable stay, staff not as friendly as some places I've visited. Entertainment staff very good. Pools very nice, rooms very nice, good selection of food and drink"

"Staff were friendly , some more than others . Pool closed a bit early for us & bar closed at 10.30pm . But the bars in town stayed open so that was ok . Would I go back here , yes it was well worth the money & it was clean , beds were comfy & clean towels every day ."

"Large room with terrace. Nice welcome drink"