2/10 - Tồi
Nancy
20/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Kashi Vilaa was located on a narrow garbage strewn street that also had large animal guts and feces.
We arrived at the hotel a few minutes after 2pm which is check in time. Our rooms were not ready, and we were had to wait 20 minutes to get into our rooms.
When my friend and I entered our respective rooms, I discovered my lone bath towel was wet and dirty and my friend’s towel had a dirty handprint on it, and he discovered his sheets had not been changed and had hairs and stains on them. Neither of us had toilet tissue. My bathroom floor was not clean, and both our faucets had not been cleaned. There was heavy dirt on and along the baseboards. We each reserved an executive room with a city view. Our rooms were not executive and looked out on a wall.
We reported the issues to the front desk. They said they would clean the rooms while we were out, and they would remedy our complaints. We returned an hour later, and my friend’s room had been improved. My room was still dirty, but they replaced the towels and brought us each a roll of toilet tissue.
We also experienced difficulty connecting to the hotel wi-fi. The employee who was helping us didn’t have a clue how to connect it and was eager to leave us.
We found a much better hotel for about the same price as Kashi Vilaa, and we checked out within hours of checking in to the Kashi Vilaa.
Nancy
Lưu trú 4 đêm vào Tháng 11, 2025