8/10 - Tốt
Manoj
Đi cùng gia đình và trẻ nhỏ
01/05/2026
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at Narayan Kothi, Varanasi for 2 nights and overall had a comfortable and pleasant stay. The rooms and hospitality were good, and we enjoyed our time at the property.
However, there are some areas that need serious improvement, especially food quality and service follow-up.
I ordered Dahi Kebab during the stay, after which I suffered food poisoning. The hotel should urgently review its kitchen hygiene and food quality standards.
I had also ordered plain moong dal for my 7-month-old daughter, but it was prepared with rice mixed in it. When I took the food back to the restaurant and raised the concern, the staff denied that anything had been mixed. This was disappointing, especially because baby food needs extra care and clear communication.
On another night, the team forgot to send the moong dal order altogether, and it finally arrived after around 1 hour 30 minutes. This kind of delay is difficult to manage when travelling with an infant.
Also, the hotel team clicked our welcome pictures on arrival, but when we later asked for them, we were told they had been lost. This was disappointing, as guests expect such memories to be handled carefully.
Overall, the stay was comfortable, but the hotel really needs to improve food safety, baby food handling, communication, and service reliability.
Manoj
Lưu trú 2 đêm vào Tháng 4, 2026
