Dear guest, we are very pleased that your stay went well and that you got the chance to fully enjoy our services and amenities. Regarding the water we always appreciate the feedback as it helps us to understand where even the smaller improvements need to be made. Kind regards,

Dear Carol, thank you for taking the time to leave us this review. It brings us much joy to read that you had a great stay and we hope to welcome you back in the near future. Kind regards.

Dear guest, thank you for sharing your feedback, our guests comfort and overall experience during their stay is very important to us among multiple other factors. We are sorry to hear that you were disturbed by noise coming from the windows, usually they are quite resistant but now that it has been brought to our attention we will make sure to have them checked. May you return to Venice we would be happy to welcome you back. Kind regards,

Dear guest, thank you for taking the time to leave us this review. We are glad that our staff made a great impression on you with their friendly and attentive service. With reference to your observation on the location of the hotel, we're sorry to hear that it was not ideally located for what you had planned, as you mention the convenience of it is of course subjective. Kind regards.

Dear Kyle, we're pleased that you found your stay enjoyable and that our team was able to provide you with great service. We look forward to welcoming you back soon. Kind regards

Dear guest, thank you for sharing a review of your recent experience, we are glad that you enjoyed your stay and hope to welcome you back soon. Kind regards.

Dear Jared, we truly appreciate the positive feedback and are glad that you thoroughly enjoyed your stay. We strive to provide the best experience possible for all of our guests. It would be a pleasure to welcome you back in the future. Kind regards, GeorginaFront Office

Dear guest, firstly thank you for taking the time to leave us this review. We are sorry to hear that you found there to be a lot of noise and that as a consequence this affected your stay. Here at Avani a good rest is one of our main objectives for our guests and we work hard to ensure this. If you were to stay at our hotel again we hope to get the chance to make it up to you and have you live a better experience, it would be our pleasure. Kind regards, GeorginaFront Desk

Dear Eduardo,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Dear Edward,We are so glad that we could help make your first visit to Venice memorable, and we hope you will join us again soon for another fantastic experience!Best regards,

Dear Jeff,thank you so much for your review, knowing that our sincere service and our attention to detail have been appreciated is heartwarming. We hope to host you again in the near future, Best regards

Dear Joel,thank you so much for your review. We are so glad to read feedback like this one, especially when our guests refer to the staff, since each of us is working hard everyday to ensure you a perfect stay. We are looking forward to host you again in Venice!

Dear Khalid,It's excellent you appreciated our sincere service, clean rooms and delightful details. Repeat guests are our favorite, and we hope to welcome you back again soon!

Dear Teresa,Thank you for the perfect rating!We are happy to hear that your stay was perfect and we hope to host you again in the near future!Best regards

Dear Donald,Thank you for giving us a perfect rating. We are always doing our best to provide an excellent stay to our hotel so we are pleased to see you enjoyed our services so much!Hoping to host you again in Venice

Estimada Leticia,Nos complace leer comentarios como el suyo. En el cual se ve reflejada la dedicación con la que trabajamos diariamente para hacer sentir a nuestros huéspedes como en casa. Os esperamos la proxima vez que visitan Venecia.Saludos,

Dear Rosanna,thank you so much for your review. We are so glad to read feedback like this one, especially when our guests refer to the staff, since each of us is working hard everyday to ensure you a perfect stay. We are looking forward to host you again in Venice!best regards

Dear guest,We are always working very hard to provide a high-quality experience for all of our guests, so we're happy we were able to accommodate you. It is a pleasure hearing that our service has satisfied your expectations. We hope you plan on staying with us again soon! Bests

Dear Michelle,thank you so much for your review, knowing that our sincere service and our attention to detail have been appreciated is heartwarming. We hope to host you again in the near future, Best regards

Dear Daisuke,thank you very much for taking the time to review your experience in our Avani Rio Novo.We sincerely regret the negative experiences that overshadowed the positive aspects of your stay. We take your concerns seriously and we are committed to improving the experience for all of our guests.We hope you will give us a second chance next time you visit Venice.best regards,

Dear Eric,It's wonderful to hear that you enjoyed so many aspects of your stay with NHWe are so glad that we could help make your first visit to Venice memorable, and we hope you will join us again soon for another fantastic experience!

Dear Mitch,Thank you for giving us a positive rating. We are always doing our best to provide an excellent stay to our hotel so we are pleased to see you enjoyed our services so much!Hoping to host you again in VeniceBest regards,

Dear Titus,Thank you for giving us a perfect rating. We are always doing our best to provide an excellent stay to our hotel so we are pleased to see you enjoyed our services so much!Hoping to host you again in VeniceBests,

Dear Cristina,Thank you for taking the time to share your feedback on your recent visit . I sincerely apologize that we did not provide a memorable stay. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to the respective departments and will be addressed. I will make sure that necessary actions are taken to ensure a flawless experience for all our guests, through training & learning. I hope you will consider giving us another opportunity to be of serviceBest regards.

Dear Megan,thank you very much for taking some time for reviewing our hotel. We are so happy to hear that your experience was pleasant: we work everyday to guarantee memorable experiences and when the result is a happy guest we are really thrilled!Looking forward to welcoming you back in Venice during your next visit, we send you our best regards,

Dear Evelyn,thanks for sharing your feedback. We are delighted to hear such a fully satisfied opinion!According to the highest score given, we understand that nothing was amiss during your stay.We are hoping to welcome you back again in our structure in order to make you live a perfect experience again!Kind regards

Dear Ivan,thanks for sharing your feedback. We are thrilled to read about your enthusiasm for our high cleaning standards and the modern design of the whole hotel.The location is a 25-minute-walk away from the city center. It is a longer way, but the hotel is close to the main waterbus station if the guests would like to reach the place more easily.According to the full score given, we assume nothing was amiss during your stay and we are really glad of it.Best regards

Dear Lynn,thank you for sharing your feedback.We are thrilled of receiving such a full satisfied score, we assume that we provided top quality services and we feel really satisfied of having met your expectations.We are glad you appreciated our connecting rooms, which are ideal for families with children or friends who would like to stay close to each other throughout the visit.The convenient location is not too far from the city center (25 minutes, walking distance) and also close to the water buses, if you would like to move around easily.Thank you again for having chosen us, we hope we will see you again in the future.Best regards

Dear Ibrahim, thanks for sharing your feedback.We are thrilled you appreciated the great effort the staff in every department makes everyday in order to make the guests feel at home, giving all the necessary support in any situation.We hope we will have the chance to welcome you back in Venice again.Kind regards

Dear Eric,thanks for sharing your feedback and the rich description about our services.According to the score and the comment posted, we understand we succeeded in delivering a satisfying experience and that we correctly made you feel the value of the services provided.We hope to welcome you back in Venice again!Best regards

Dear Omar,thank you for the review. We apologize for the criticisms reported. We would like to respond below. The lift outside works properly. Since it is meant just for push chairs and not for luggage, it can be activated with a special key at the front desk. Usually the guests come and ask the staff to activate it and the operation is carried out straight away. Breakfast at the NH hotel group follows the exact same chain standards. The formula is a buffet, rich in several types of food. Both sweet and salted, both hot and cold. Vegan, vegetarian and gluten-free friendly. Vegetables are served, too. And if some guests have any other special request, the Food & Beverage staff is always ready to stick up to them. We are sorry our standards did not stick out to you. we hope to have a chance to make you change your mind about our services.Thank you for your feedback as it helps us to improve our customer service and our efforts.Warm regards

Dear Mrs.Lon,thank you for having shared your feedback. We are thrilled to hear you spent a fantastic stay in Venice with us! We appreciate your in-depth description about some positive aspects such as the convenient position (far from the hustle-and-bustle of the most touristy area), the local and more affordable food experience of the Dorsoduro area, and the high quality breakfast you enjoyed with us at our restaurant.Thanks for having appreciated the valued we conveyed through our great effort.We hope your next visit in Venice will be round the corner!Warm regards

Dear Reme,thank you for sharing your feedback. According to the maximum score given, we understand we have delivered you a satisfying experience. Thanks for having noticed the great effort our housekeeping department makes everyday in order to keep up with our high cleaning standards.The nice and quiet area surrounding the hotel is definitely what you need to plunge into a relaxing atmosphere after a day spent visiting the most unique city in the world!We are sorry for any disappointment with the water. Usually it is not complimentary, actually it is part of the minibar and therefore charged.Upon check in there is a welcome corner always rich in water bottles, sweets and some non-alcoholic drinks which are free and are meant for guests who need to refresh a bit after travelling.We hope to welcome you back in Venice again.Kind regards