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"Exceptional friendly Swedish & Spanish staff. Cosy, homely, festive decorated hotel with Xmas spirit. Modern fitted clean bathroom. It's 5* for being a hotel with a heart. It tries v hard to provide 5* service. Don't compare it with The Penisula & alike 'cos that's not the goal. Compare it with the family or friend's holiday home where the hotel ski shuttle (to Valtournenche, Cervinia) frequency and timetable is flexible, transfer to Milan is negotiable, kitchen staff will lend you her own mob to call the pharmacist, and late lunch with homemade pasta being made impromtu at 4.30pm when the kitchen is closed. If reception is unattended, look for staff in the kitchen. Like all hotels, there're cons such as sounds of guests enjoying themselves on the ground floor till 11pm (v noticeable on 1st floor but not on 3rd floor. Note need to drag luggages up the stairs but staff can help). One would have the odd minor maintainence issues at your own holiday home, & this was no exception but it's not a deal breaker 'cos staff are attentive & make every effort to make your stay enjoyable. Have a chilled, flexible, accomodating mindset like one would at your own holiday home, and you'll not be disappointed! Great breakfast as it had fresh produce, daily fresh pastries, hot cooked food straight from the kitchen & kept warm on stovetops. It even had limoncello shots on some mornings. This hotel offers affordable comfortable ski accomodation for those wanting to ski in Cervinia-Zermatt. "

"Super clean, friendly staff! The location is excellent. "

"Perfect"

"Spotless, friendly, perfect location"

"Everything was perfect. An absolute Gem. Highly recommend "

"It was excellent! the location is great, and it was a very comfortable stay with nice bed, decent decor, and clean bathroom. And I parked on street in front of the hotel entrance free until 8am in the morning which is awesome!"

"Nice large room with balcony and nice Mountain View’s. Excellent breakfast. What really made the stay was the staff. My wife had an injury which hampered her mobility and everyone from breakfast staff to front desk went out of their way to make our stay easier. They turned a bad situation into a positive experience. Can’t say enough about everyone’s kindness "

"Charming. Old world flavor. Convenient to the city. The staff was so good. I highly recommend "

"Nice modern room. Loved the variety at the breakfast buffet."