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Nhận xét về Crowne Plaza Vientiane, an IHG Hotel

5 out of 5
Crowne Plaza Vientiane, an IHG Hotel
Samsenthai Road Chanthabouly District, Vientiane

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 306/407 nhận xét" "
Đánh giá 8 - Tốt. 80/407 nhận xét" "
Đánh giá 6 - Được. 13/407 nhận xét" "
Đánh giá 4 - Kém. 4/407 nhận xét" "
Đánh giá 2 - Tồi. 4/407 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

JUNJI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Poly, Sachse

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jackson

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This place is a nice high end hotel. Super nice and clean. Great helpful staff. Highly recommended! We enjoyed our stay.

10/10 - Xuất sắc

Viola

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean
Murali trả lời vào 23/03/2024
Dear Viola,Thank you very much for your friendly feedback after your stay with us. We are happy to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.Sincerely,Murali ViswanathanCluster General Manager - Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane

10/10 - Xuất sắc

Sasa

Lưu trú 1 đêm vào Tháng 2, 2024
Murali trả lời vào 23/03/2024
Dear Sasa,Thank you for taking the time to share your experience with us and for the support. We will continue to strive to deliver great product and consistent service for our guests. Looking forward to welcoming you back again.Sincerely,Murali ViswanathanCluster General Manager - Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane

10/10 - Xuất sắc

Youngsup

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Murali trả lời vào 23/03/2024
Dear Youngsup,Thank you for your support and taking the time to share your experience with the Crowne Plaza. We are looking forward to welcoming you again to your home in Vientiane.Sincerely,Murali ViswanathanCluster General Manager - Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane

8/10 - Tốt

Fernando

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Murali trả lời vào 16/02/2024
Dear Fernando,Thank you so much for your positive rating of our hotel. I am pleased to see you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Erich

Lưu trú 1 đêm vào Tháng 1, 2024
Murali trả lời vào 16/02/2024
Dear Erich,Thank you for the wonderful rating you have shared. We are delighted you enjoyed your stay and that you scored it a perfect 10/10. We look forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Yi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel comfortable stay
Very comfortable hotel very good restaurants
Lưu trú 1 đêm vào Tháng 1, 2024
Murali trả lời vào 16/02/2024
Dear Yi,Thank you for taking the time to share your experience with us and for the support. We will continue to strive to deliver great product and consistent service for our guests. Looking forward to welcoming you back again.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Bill

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 1, 2024
Murali trả lời vào 24/01/2024
Dear Bill,Thank you for your support and for taking the time to share your positive rating of the Crowne Plaza. We are looking forward to welcoming you again to your home in Vientiane.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

KATSUMI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 12, 2023
Murali trả lời vào 10/01/2024
Dear Katsumi,Thank you for taking the time to share your positive rating and for the support. We will continue to strive to deliver great product and consistent service for our guests. Looking forward to welcoming you back again.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Benjamin

Lưu trú 3 đêm vào Tháng 1, 2024
Murali trả lời vào 16/02/2024
Dear Benjamin,Thank you for your support and taking the time to share your positive rating of the Crowne Plaza. We are looking forward to welcoming you again to your home in Vientiane.Sincerely,Murali ViswanathanCluster General Manager

2/10 - Tồi

Oualid

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Murali trả lời vào 03/01/2024
Dear Oualid,Thank you for your rating. We are very sorry to see that you did not like your time at the hotel - please feel free to share your feedback with us directly so that we can learn where we can get better. We are looking forward to hearing from you.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Stefan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ein kleiner Luxus zwischen durch.
Tolles Zimmer. Erfrischender Pool mit einigen Liegen. Kleine Sauna und Gym. Leckeres Frühstücksbuffet mit viel Auswahl. Zwei Punkte Abzug gibt es allerdings für das Abendessen. Wir hatten HP gebucht. Zwei Abende, zweimal die selbe Karte mit Auswahl je ein von drei Vorspeisen, Hauptgerichten und Desserts. Die einzelnen Gänge waren okay bis lecker. Allerdings hätte man für den preislichen Aufschlag zum Abendessen (ca 50€ für zwei Personen für zwei Tage) auch a la Carte bestellen können und es wäre nicht teurer gewesen. Es standen nämlich eher die günstigen Hauptgerichte zur Auswahl, die wir nicht unbedingt gewählt hätten. Das Hotel ist mit einem guten 4 Sterne Hotel in Deutschland vergleichbar. Keine Exklusivität aufgrund der fünf Sterne (auch viele typ. Touristen wie wir).
Lưu trú 2 đêm vào Tháng 12, 2023
Boom trả lời vào 29/12/2023
Dear Stefan,Thank you so much for your positive rating of our hotel. I am pleased to see you enjoyed your stay with us. It is something our staff takes great pride in and your feedback is extremely valuable for us. We regret that you found our half-board menu offer quantity was lower than your expectation. Should you have raised the concern to our team, we would have been more than happy to accommodate or amend the selected options that suit your dining preference. I can assure you that our pricing is very similar to many hotels locally and regionally. We are looking forward to hearing from you and hope you will visit us again soon.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

Grigorii

Lưu trú 6 đêm vào Tháng 12, 2023
Murali trả lời vào 27/12/2023
Dear Grigorii,Thank you for the hotel review you have given us. I will share your positive rating with our team. The Crowne Plaza Vientiane prides itself in making our guest smile. We hope you will visit us again.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Peter Andreas, Berlin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ein gut geführtes 5 Sterne-Hotel. Leider lassen sich die Fenster nicht öffnen. Auf Dauer ist die Klimaanlage nicht angenehm. Die Funktionalität der Zimmereinrichtung müsste öfters überprüft werden. Wunderbar, dass man Sauna und Gym 24 Std. benutzen kann! Mit Sicherheit eins der besten Häuser in Vientiane, wenn nicht sogar das beste!
Lưu trú 4 đêm vào Tháng 12, 2023
Murali trả lời vào 19/12/2023
Dear Mr. Andreas,Thank you for taking the time to share your review of your recent stay in our hotel. We are happy that you have enjoyed your stay with us specially the sauna and gym facilities. It is very important for us to hear your comments about the room furnishings as we aim to improve our services to enable us to serve you better. We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Sherry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Murali trả lời vào 16/02/2024
Dear Sherry,Thank you for taking the time to share your positive rating on your recent stay in our hotel. I am happy that you have enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Henrik

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Murali trả lời vào 12/12/2023
Dear Henrik,Thank you so much for your positive rating of our hotel. I am pleased to see you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

AID

Lưu trú 1 đêm vào Tháng 12, 2023
Murali trả lời vào 12/12/2023
Dear AID,Thank you for taking the time to share your rating on your recent stay in our hotel. I am happy that you have enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Mikko

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Murali trả lời vào 12/12/2023
Dear Mikko,Thank you for the wonderful rating you have shared. We are delighted you enjoyed your stay and experience. We look forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Soulinh

Lưu trú 4 đêm vào Tháng 11, 2023
Murali trả lời vào 19/12/2023
Dear Soulinh,Thank you for the hotel review you have given us. I will share your positive rating with our team. The Crowne Plaza Vientiane prides itself in making our guest smile. We hope you will visit us again.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Jouni

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Big international hotel with very good and varied breafast. Good gym, sauna and pool areas. Location is a small downside as it takes 15 min to walk to city centre. Friendly staff.
Lưu trú 3 đêm vào Tháng 11, 2023
Murali trả lời vào 12/12/2023
Dear Jouni,Thank you for the wonderful feedback you have shared. We are delighted that you enjoyed your stay and that you find the breakfast very good. I will share your wonderful comments with our team. We look forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Walter

Lưu trú 3 đêm vào Tháng 11, 2023
Murali trả lời vào 19/12/2023
Dear Walter,Thank you for choosing to stay at the Crowne Plaza Vientiane, we are happy we were able to delight you during your stay.We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Alexandre

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Murali trả lời vào 19/12/2023
Dear Alexandre,Thank you so much for your 5-star rating of our hotel. We are pleased that you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Ida

Lưu trú 2 đêm vào Tháng 11, 2023
Murali trả lời vào 12/12/2023
Dear Ida,Thank you so much for your review and the positive rating of our hotel. We are pleased to read you enjoyed your stay with us. We are looking forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Arom

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely loved our stay here, staffs were very attentive and welcoming and the hotel and it’s facilities was amazing.
Lưu trú 1 đêm vào Tháng 10, 2023
Murali trả lời vào 12/12/2023
Dear Arom,Thank you for taking the time to share your feedback. I am happy you enjoyed your stay with us. It is indeed our colleagues that make a difference and create wonderful memories for our guests. We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

GARNETT

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful property and happy staff. BILLY at the IHG desk is amazing and so helpful. A pleasure meeting him. Cheers
Lưu trú 7 đêm vào Tháng 10, 2023
Murali trả lời vào 01/11/2023
Dear Garnett,Let me take this opportunity to thank you for choosing to stay at Crowne Plaza Vientiane and for taking the time to share your feedback. Your comments regarding Billy are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guest satisfaction. We do hope that we will be able to welcome you back soon.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Phouvieng, Eden Prairie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ting was one our bartenders & server that we can remember. He was very friendly & always smiled with service. Mott was also another server & bartender. She was very personable & made us feel welcomed. Each day when we see them at the main floor bar & outside patio, we know we'll always have excellent service as soon as we look up for it. Overall the hotel was very nice & service was excellent. But they should've just removed the dirty carpets in the rooms & hallways. Food & breakfast buffet options were also great. Nothing is better than comfort Asian soups & dishes. Just be prepared to have transportation to go anywhere nearby. We tried to walk to the Night Market & the restaurants nearby along the Mekong River. It was like playing Frogger to cross safely as there really aren't any crosswalk signs that worked. Even more difficult when inebriated. Fortunately we had several local family & friends that were able to drive us around. The hotel also provides a ride to nearby at a cost of $20. We would stay there again if we returned to Laos.
Lưu trú 4 đêm vào Tháng 10, 2023
Murali trả lời vào 01/11/2023
Dear Phouvieng,Thank you for taking the time to share your review on your recent stay in our hotel. I am happy that you have enjoyed your experience at the hotel. I will certainly share your great comments with Ting and Mott who will be delighted they have contributed to making your stay a memorable one. We have taken note of your comment on the carpet and these are being addressed to the appropriate department.We are glad you enjoyed the breakfast buffet but are saddened about your experience walking and crossing the streets, especially concerning your safety. It is very important for us to hear your comments as we aim to improve our services to enable us to serve you better. I do hope you visit us again soon.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Pao, Land O Lakes

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 10, 2023
Murali trả lời vào 01/11/2023
Dear Pao,Thank you so much for your positive rating of our hotel. I am pleased to see you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Noelia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel with very good facilities and service.
Lưu trú 1 đêm vào Tháng 10, 2023
Murali trả lời vào 26/10/2023
Dear Noelia,Thank you for the hotel review you have shared with us. I am happy to read that we were able to make your stay a comfortable one. It is very important for us to hear your comments as we aim to improve our services to enable us to serve you better. I do hope you visit us again soon.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Maurice

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms not well serviced such as air conditioners not cooling the room and replacement of disposable amenities such as wash towels, drinking water. Needed to call for services.
Lưu trú 1 đêm vào Tháng 9, 2023
Murali trả lời vào 19/10/2023
Dear Maurice,Thank you for your review of our hotel. My sincere apologies for the experience you had and for the inconvenience you faced during your stay as that is not up to our normal standards. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future where every member of our team will do our utmost to make your stay a comfortable and enjoyable one.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

nicolette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Murali trả lời vào 19/10/2023
Dear Nicolette,Thank you for taking the time to share your positive rating of your recent stay in our hotel. We are happy that you have enjoyed your stay with us and that you appreciate the product and the service. We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Trang

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is super clean.
Lưu trú 3 đêm vào Tháng 10, 2023
Murali trả lời vào 09/10/2023
Dear Trang,Thank you for your support and taking the time to share your experience with the Crowne Plaza. We are looking forward to welcoming you again to your home in Vientiane.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

David, New York

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very well managed hotel with spacious rooms and welcoming staff. A very nice experience when arriving back in the capital from’up-country’.
Lưu trú 1 đêm vào Tháng 10, 2023
Murali trả lời vào 04/10/2023
Dear David,Sabaidee!Thank you for the hotel review you have given us. I will share your positive rating with our team. The Crowne Plaza Vientiane prides itself on making our guests smile. We hope you will visit us again.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Daniel S.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Crown Plaza- A great Place to Stay
Great hotel. Very clean and excellent staff. I would definitely go back again.
Lưu trú 1 đêm vào Tháng 9, 2023
Murali trả lời vào 04/10/2023
Dear Daniel,Sabaidee!Thank you for the wonderful feedback you have shared. We are delighted that you enjoyed your stay and that you considered the hotel a great place to stay. I will share your wonderful comments with our team. We look forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Tony

Lưu trú 1 đêm vào Tháng 9, 2023
Murali trả lời vào 18/09/2023
Dear Tony,Thank you for the hotel review you have given us. I will share your positive rating with our team. The Crowne Plaza Vientiane prides itself in making our guest smile. We hope you will visit us again.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Stacey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was fantastic!
Lưu trú 3 đêm vào Tháng 8, 2023
Murali trả lời vào 04/09/2023
Dear Stacey,Thank you for the hotel review you have given us. I will share your positive review with our team. The Crowne Plaza Vientiane prides itself in making our guest smile. We hope you will visit us again.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Julio, Brentwood

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay at Crown Plaza was very nice. Staff are freindly. The hotel has an exceptional exercise facility. Although there are some good restaurants at the hotel, there are none outside nearby.
Lưu trú 3 đêm vào Tháng 8, 2023
Murali trả lời vào 01/09/2023
Dear Julio,Thank you for the hotel review you have given us. I will share your positive rating with our team. The Crowne Plaza Vientiane prides itself on making our guests smile. We hope you will visit us again.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

MING HSIU

Lưu trú 2 đêm vào Tháng 7, 2023
Murali trả lời vào 26/07/2023
Dear Ming Hsiu,Thank you for choosing to stay at the Crowne Plaza Vientiane, we are happy we were able to delight you during your stay.We hope to welcome you back in the near future.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Grant A

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Another Great Stay
Another great stay at the Crown Plaza Vientiane. This was our 3rd trip- always great friendly service from check in to check out. Restaurants and bars, top notch food and wines. Come and enjoy your stay
Lưu trú 2 đêm vào Tháng 6, 2023
Murali trả lời vào 16/06/2023
Dear Grant,Thank you so much for your review of our hotel. It is always a pleasure to hear that you always choose Crowne Plaza as your home every time you are in Vientiane. A positive guest experience is something our staff takes great pride in, so we value your feedback and will share it with our team. We look forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager

8/10 - Tốt

Chia Hwei Celine, Singapore

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice modern hotel. Chose this over others in the city as this for now seems to be the only international chain in Vientiane and I want to be assured of min standards although there are other hotels with more colonial vibes and charm. Staff speaks reasonably good English and are helpful. I didnt give them full marks because there was a service glitch - I asked for some toilet paper and tissue paper to be delivered to my room but it never arrived. Also, the onsite Spa opening hours are very limited from 11am to 8pm and last appointment is 7pm. Most spas will operate from 10am till around 10 pm so that guests can go there at night after a busy day of sightseeing. Food at Three Merchants restaurant was excellent at very good value, at Mosaic cafe is just so so. Location wise it is a bit outside the main central area with shops and restaurants but within walking distance. Overall a relatively pleasant stay if you are looking for a functional comfortable business hotel.
Lưu trú 3 đêm vào Tháng 6, 2023
Murali trả lời vào 15/06/2023
Dear Ms. Celine,We would like to take the opportunity to thank you for choosing to stay at Crowne Plaza Vientiane and for taking the time to provide us with your feedback.We regret we are not able to deliver your request to your room. We have addressed this to the concerned department where it will be looked into.We have also noted your suggestion on the Spa opening hours. We will definitely take this into consideration.It is very important for us to hear your comments as we aim to improve our services to enable us to serve you better. I do hope you visit us again soon.Sincerely,Murali ViswanathanCluster General Manager

6/10 - Được

suthep

Lưu trú 1 đêm vào Tháng 5, 2023
Murali trả lời vào 15/06/2023
Dear Suthep,Thank you for your rating. We are very sorry to see that you did not like your time at the hotel - please feel free to share your feedback with us directly so that we can learn where we can get better. We are looking forward to hearing from you.Sincerely,Murali ViswanathanCluster General Manager

10/10 - Xuất sắc

Jorge, Miami

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel with excellent gym and beautiful swimming pool My only bad note is that I requested the change of the remote control of my TV, 3 times, and at the end it was not working properly, probably the problem was the TV and not the remote control
Lưu trú 3 đêm vào Tháng 5, 2023
Boom trả lời vào 18/05/2023
Dear Jorge,Thank you so much for your five-star rating of our hotel. I am pleased to see you enjoyed your stay with us. It is something our staff takes great pride in and your feedback is extremely valuable for us. We regret for the inconvenience for the remote and TV. We have addressed this to the concerned department where it will be look into. We hope you will visit us again.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

MYOUNGHYUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Boom trả lời vào 17/05/2023
Dear Myounghyun,Thank you for taking the time to share your positive review with us and for your support. We will continue to strive to deliver a great product and consistent service for our guests. Looking forward to welcoming you back again.Sincerely,Nattawut WetprasitDirector of Operations

8/10 - Tốt

YOUNGSANG

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
크라운 플라자 비엔티엔 최고!
라오스 비엔티엔을 방문하신다면 최적의 호텔로 생각하시면 될것입니다. 안전하고, 깨끗한 호텔을 경험하세요.
Lưu trú 7 đêm vào Tháng 4, 2023
Boom trả lời vào 09/05/2023
Dear Youngsang,Thank you for taking the time to share your experience with us and for the support. We will continue to strive to deliver great product and consistent service for our guests. Looking forward to welcoming you back again.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

CHEUK KWONG, Tung Chung

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only problem for this booking was a mistake in giving me a double bed room instead of a king's size bed room (originally booked). Otherwise the hotel is very nice in every aspect.
Lưu trú 3 đêm vào Tháng 4, 2023
Boom trả lời vào 24/04/2023
Dear Mr. Cheuk Kwong,Thank you for choosing to stay at the Crowne Plaza Vientiane and for your understanding of the king-size bed situation. We are happy we were able to delight you during your stay. We hope to welcome you back in the near future.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

Denise

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel. Very clean, with a very friendly staff.
Lưu trú 4 đêm vào Tháng 4, 2023
Boom trả lời vào 24/04/2023
Dear Denise,Thank you for the hotel review you have given us. I will share your five-star rating with our team. The Crowne Plaza Vientiane prides itself on making our guest smile. We hope you will visit us again.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

Denise

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel. Very clean an well kept, with a friendly staff.
Lưu trú 1 đêm vào Tháng 4, 2023
Boom trả lời vào 17/04/2023
Dear Denise,Thank you for taking the time to share your feedback. I am happy you enjoyed your stay with us. It is indeed our colleagues that make a difference and create wonderful memories for our guests. We hope to welcome you back in the near future.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

claudia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Camera molto bella, spaziosa, dotata di ogni confort. Staff perfetto in ogni settore. Ottima colazione, ricca e varia. Ristoranti con grande scelta e alta qualità. Ottimo rapporto qualità prezzo.
Lưu trú 3 đêm vào Tháng 3, 2023
Boom trả lời vào 27/03/2023
Dear Claudia,Thank you for the wonderful feedback you have shared. We are delighted that you enjoyed your stay and that we lived up to your expectations. I will share your wonderful comments with our staff. We look forward to welcoming you back soon.Sincerely,Nattawut WetprasitDirector of Operations

10/10 - Xuất sắc

Andras

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very modern and clean property. Room was spacius and light. Staff all over the property was very friendly, especially the team at breakfast. Patio area and bar very cozy and quiet
Lưu trú 5 đêm vào Tháng 3, 2023
Boom trả lời vào 23/03/2023
Dear Andras,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nattawut WetprasitDirector of Operations