Khách sạn gần Volcan de Fuego tại Alotenango

"Staff needs to be more attentive and friendly. And the horse riding tours need to be more organized. When you arrive to the property to check in, someone should take you to your cabin, and show you the grounds. You are left to fend for yourself and figure it out on your own. They need thicker blankets because it gets cold in the cabin or the option of a portable heater should be put in each room. Our tv wasn’t working and we asked for extra blankets and no one showed up, it was raining so maybe...

"The guy at the front desk was absolutely Wonderful!!! Was a great resource for a local pub, telling me about the festivities, etc. Overall a fantastic place!!"

"Exelent and beautiful hotel!!"

"100% recomendable"

"No a/c and mosquitoes were around. Street parking but the place is secure. Breakfast was good. Staff was kind"

"This place is amazing! You can feel the peace and tranquility. The area is safe, beautiful and looks straight out of a telenovela 10/10!"

"Un verdadero hotel Boutique, servicio excelente, buena comida, buena carta de vinos. Recomendado"

"They treat you like family - in the best ways. Helped us with transportation, not just from the airport but to various sights too. Enjoyed the filtered water and the fridge. Breakfast was so tasty. Great bed and fantastic views! Only improvements for the room....cleaner floors and a fan - wall or ceiling would be appreciated. I would go back in a heartbeat."

"No tenia luz"

"I would definitely stay here again. Very beautiful rooms with AC. Customer service and breakfast perfect!! Great, central location as well."

"Ríen a diré "

"My wife and I absolutely loved this hotel. The facilities are wonderful, but what truly stood out was the exceptional service we received from every member of the staff. Their warmth, professionalism, and attention to detail made our stay even more special. We highly recommend this hotel to anyone looking for a peaceful place to stay, away from the busy city center. Thank you so much for everything"

"Las instalaciones son muy bonitas. El servicio al cliente de Bruce es un 100, muy amable, sin embargo, nosotras llegamos de noche y no se coordinaron y estaba un señor que queria volver a cobrarme, luego dijo que a el nadie le dijo que llegariamos, al final despues de esperar, nos dio el codigo. NO QUERIA ABRIR EL PARQUEO, Y ME DIJO QUE BUSCARAMOS OTRO LADO, YO LE DIJE QUE INCLUIA PARQUEO Y DIJO LITERAL: ES QUE PARA METER EL CARRO SE DEBEN ABRIR LOS 2 PORTONES, a las cansadas acepto que entrar...

"Room was hot, one tiny window opened on the wall of windows. If you have to take your clothes off, you have to draw the heavy curtain over the window which is suffocating. If you want the window open for air, anyone outside the room can see you in bed. They should either put in a heat pump or find some other way to cool or put fresh air in the room without affecting privacy. I ended up forfeiting my $ there and went to get a room in another hotel. The hotel overall was beautiful and the...