Phòng 3 Superior, quang cảnh vườn (HO2-1) | Quang cảnh resort

Nhận xét về Volcano Village Estates

3 out of 5
Volcano Village Estates
11-3968 Hale Ohia Road, Volcano, HI

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 195/282 nhận xét" "
Đánh giá 8 - Tốt. 62/282 nhận xét" "
Đánh giá 6 - Được. 20/282 nhận xét" "
Đánh giá 4 - Kém. 4/282 nhận xét" "
Đánh giá 2 - Tồi. 1/282 nhận xét" "

9,4/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Susana, Waianae

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Volcano Village Estates Staff trả lời vào 30/04/2024
Mahalo Nui!! We appreciate taking the time to leave a review. We hope to see you again.

10/10 - Xuất sắc

PAM

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was amazing. Within minutes of check in, we had our dining mapped out for our four-day stay. The breakfasts delivered to our cottage (discreetly) were very good! We didn’t get to take advantage of their pack lunches for hikes, but will next time. Loved it!
Lưu trú 5 đêm vào Tháng 4, 2024
Carlos and The Tam at your Volcano Village Lodge trả lời vào 26/04/2024
Aloha Pam and Mahalo for taking the time to write such a wonderful review on our behalf. We sincerely loved hosting such gracious and appreciative guests.We can't wait to have you on property next time.Until then, Mahalo again.

10/10 - Xuất sắc

Walter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at the Pineapple Ohana cottage and it was darling! Not hard to find, but felt very private. We were late to check in and had excellent communication from Carlos. He sent us very clear instructions and we got in with no problems. The cottage itself was perfect for a couple felt very roomy and well planned in addition to being clean. We had a private hot tub and breakfast for the next morning was waiting in the fridge ready to heat up. The only thing that could have made it better was a mattress topper as the bed was a little bit firm for my taste. 3 minute drive to the Volcano park gates. I absolutely highly recommend.
Volcano Village Estates Staff trả lời vào 26/03/2024
Mahalo nui loa for writing a review of Volcano Village Estates! We are so pleased you enjoyed your time in Pineapple. We are very touched by your kind words about our property and the accommodations we offer We are so very blessed to be in such a gorgeous and convenient location to the National Park. We hope to see you again very soon! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Dillon

Awesomesauce
Great location point blank to jungle and volcano park. Quiet and comfy across the board. Pineapple Ohana was perfect for a couple and the personal hot tub helped the pain from all our hiking. Morning breakfast was always fresh and tasted great.
Lưu trú 5 đêm vào Tháng 2, 2024
Volcano Village Estates Staff trả lời vào 15/02/2024
Aloha Dillon! We are so pleased to hear what an amazing experience you had at our facility, and that you enjoyed our hot private hot tub as well as freshly prepared breakfasts daily. We look forward to a near future visit! Mahalo, Volcano Village Estates

8/10 - Tốt

Cong

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
The breakfast at this place should be improved. They put cold breakfast in the fridge in the room the night before. This can be easily improved since they do have a kitchen on site to offer fresh and warm food.
Lưu trú 2 đêm vào Tháng 2, 2024
John trả lời vào 11/02/2024
Aloha Cong! Thank you so much for your feedback. A hot breakfast would be a great option, but do to Hawaii Law, Bed and Breakfasts without a commercial kitchen are not permitted to serve a hot breakfast. For this reason we provide a prepared meal which can be heated up in the morning. I truly hope the rest of your stay was pleasurable.

10/10 - Xuất sắc

Dean

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay a mile from the entrance to Volcano national Park visitor center. Staff is great!
Lưu trú 1 đêm vào Tháng 12, 2023
Volcano Village Estates Staff trả lời vào 12/12/2023
We are so happy you enjoyed your stay. We hope to see you again in the future. Mahalo!

10/10 - Xuất sắc

Zhejun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
很安静,离火山近,但附近没什么吃的。
Lưu trú 1 đêm vào Tháng 11, 2023
Volcano Village Estates Staff trả lời vào 28/11/2023
Mahalo nui loa! (Thank you very much!) We loved having you here at the and look forward to seeing you again in the future! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Jessica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Charming end of the day stay for volcano
Charming end of the day stay for volcano visit.
Lưu trú 1 đêm vào Tháng 11, 2023
Volcano Village Estates Staff trả lời vào 24/11/2023
Aloha Jessica! We are so pleased to hear what a wonderful stay you had with us. We do our utmost to provide guests with as many accommodations as possible to ensure a relaxing & rejuvenating stay. We look forward to a near future visit! Mahalo, Volcano Village Estates

10/10 - Xuất sắc

Markus

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's such a beautiful place to stay. It was wonderful!
Lưu trú 1 đêm vào Tháng 11, 2023
Volcano Village Estates Staff trả lời vào 21/11/2023
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Barrie, Seattle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We liked the cottage very much. It was cozy and the bed was great! We enjoyed the gas fire and the view of the grounds.
Lưu trú 3 đêm vào Tháng 11, 2023
Volcano Village Estates Staff trả lời vào 17/11/2023
Aloha Barrie! Thank you for taking the time to rate and review our Estates. We are so happy that you found our grounds beautiful and our beds comfy! Mahalo for choosing Volcano Village Estates

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stunning tropical gem
If you plan to visit the beautiful Volcanoes town and National Park, look no further than the Volcano Village Estates. It is a charming tropical paradise with gorgeous grounds, impeccably clean and cozy rooms, and a staff that goes above and beyond. The homemade breakfast delivered to your room the night before is delicious and gives you the freedom to start your day whenever you’d like. The bed and bedding is extremely comfortable, and the rooms are well-sized. When you look out your windows, you will see lush tropical plants that complete the tropical cottage experience. But the most impressive quality of this gem B&B is the staff. Lafayette, the manager, embodies the spirit of Aloha. When my wife told her she was pregnant and loved French toast, she made her an extra order of it for our growing baby, and left a handwritten note in our room with a beautiful bag of gifts, including a book addressed to our future son. We were so touched - it was a highlight of our trip. Do not miss this place!!
Lưu trú 2 đêm vào Tháng 11, 2023
Volcano Village Estates Staff trả lời vào 14/11/2023
Aloha, We want to thank you for your touching review. It makes us happy to know that you felt the aloha spirit at our place. We are very touched by your kind words about our property.. The rain forest is a beautiful place. Mahalo! We hope to see you again soon! The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Annie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Location and vibes are great!
So cute! Love the history and the location. Right by the park!
Lưu trú 1 đêm vào Tháng 10, 2023
Volcano Village Estates Staff trả lời vào 30/10/2023
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Rick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were greeted warmly and with gorgeous lei’s. Very well kept and clean place. Just yards off the main road but feels like your own private hideaway in the forest. Very inviting and well designed cabins. 3 minutes to the volcano park entrance and restaurant.
Lưu trú 1 đêm vào Tháng 10, 2023
Volcano Village Estates Staff trả lời vào 25/10/2023
Mahalo nui loa for writing a review of Volcano Village Estates! We are so pleased you enjoyed your time in Pineapple. Isn't the Hawaiian rainforest beautiful? We are so very blessed to be in such a gorgeous location. We hope to see you again very soon! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Dorothy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely room and friendly Manager
Lưu trú 2 đêm vào Tháng 10, 2023
Volcano Village Estates Staff trả lời vào 25/10/2023
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Volcano Village Estates was an amazing experience for both myself and my wife. We totally enjoyed and were invigorated by our stay. The sounds at night were therapeutic, the breakfasts were convenient and delicious. the close proximity to the Volcano National Forrest made early morning rise easy for enjoying sunrises at the end of the Chain of Craters drive. Beautiful.
Lưu trú 3 đêm vào Tháng 9, 2023
Volcano Village Estates Staff trả lời vào 22/09/2023
Aloha Michael! Thank you for taking the time to write us a review! We love that you appreciated all the amenities our location has to offer. With our close and convenient proximity to the National State Park, our guests love returning to their cottage / bungalows to relax after a day at the park! We enjoyed hosting you and your wife, and hope for a soon future stay with us. Mahalo nui loa, Volcano Village Estates Ohana

10/10 - Xuất sắc

Bryan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
Volcano Village Estates Staff trả lời vào 09/07/2023
Aloha Bryan, thank you for taking the time to provide a wonderful review. It was our pleasure to host you and we look forward to welcoming you back soon. Mahalo, Volcano Village Estates 'Ohana

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2023
John trả lời vào 19/06/2023
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

kelly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really cute. Hot tub was a surprise and really nice. Shavonne , the host, was so k owned gable and friendly. Breakfast was simple but yummy and nicely presented
Lưu trú 1 đêm vào Tháng 5, 2023
John trả lời vào 11/05/2023
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

8/10 - Tốt

Darryl

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nice
Lưu trú 1 đêm vào Tháng 5, 2023
John trả lời vào 09/05/2023
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Holly, Fort Collins

Lưu trú 1 đêm vào Tháng 2, 2023
John trả lời vào 11/05/2023
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Estates while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

cheung

John trả lời vào 11/05/2023
Mahalo for giving us 5 out of 5 we strive for excellence.

10/10 - Xuất sắc

Chad

Lưu trú 1 đêm vào Tháng 12, 2022
John trả lời vào 10/12/2022
Mahalo nui loa! (Thank you very much!) We loved having you here at the and look forward to seeing you again in the future! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Christine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So lovely and unique. The personal touches were much appreciated. Perfect base for everything we did while visiting the Big Island.
Lưu trú 3 đêm vào Tháng 10, 2022
Carlos A Lopez trả lời vào 12/10/2022
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Estates while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Volcano Hotel
The pictures don’t do the hotel justice. This was a cute property and it felt like we were staying in a rainforest. My wife and I stayed here instead of Hilo and we’re glad we did. Proximity to the Volcano National Park can’t be beat — we could be inside the park within 5 minutes. The off hours check-in process was seamless and the hotel staff was very responsive by email and text. Having breakfast left in our mini-fridge each night made the mornings more convenient. Would stay here again the next time I want to visit the National Park.
Lưu trú 2 đêm vào Tháng 9, 2022
Carlos A Lopez trả lời vào 26/09/2022
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Estates while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A great place to stay for visit the volcano
Great staff, room was quite charming and the breakfast was perfect for a day of hike in the national park! Pua was always smiling and welcoming!
Lưu trú 2 đêm vào Tháng 8, 2022
Pua trả lời vào 11/08/2022
Aloha, Thank you for writing a review for our property! It was our pleasure to host you during your time in the Volcano area. We are so happy to hear you enjoyed your stay! We look forward to seeing you on your next trip to the Big Island! Mahalo, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 6, 2022

10/10 - Xuất sắc

Douglas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful location and grounds. Close to Volcano National Park. Our room was very nice, clean and well equipped. Without hesitation my wife and I would stay there again and would recommend it to friends and family. Great Place.
Lưu trú 1 đêm vào Tháng 4, 2022
Carlos A Lopez trả lời vào 02/05/2022
Aloha, Wow! We are so appreciative of you taking the time to write such a wonderful review of our property! It was truly our pleasure hosting you on your stay in the Volcano area. We look forward to seeing you again in the future! Mahalo nui loa, The Volcano Village Estates ‘Ohana

8/10 - Tốt

Hathaichon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The location is really close to the Volcano national park.
Lưu trú 1 đêm vào Tháng 4, 2022
Carlos A Lopez trả lời vào 16/04/2022
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great room super close to VNP.
Lưu trú 2 đêm vào Tháng 4, 2022
John trả lời vào 09/04/2022
Aloha Steven, Thank you for writing a review for our property! It was our pleasure to host you during your time in the Volcano area. We are so happy to hear you enjoyed your stay! We look forward to seeing you on your next trip to the Big Island! Mahalo, The Volcano Village Lodge ‘Ohana

10/10 - Xuất sắc

Mike

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The whole experience was fun. Staff friendly, room clean, coffee in the morning, My wife and I recommend it to other travelers.
Lưu trú 2 đêm vào Tháng 2, 2022
Carlos A Lopez trả lời vào 19/02/2022
hank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Estates while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Beautiful Property - Great Staff!
Beautiful property, amazing staff. Loved the room too!
Lưu trú 1 đêm vào Tháng 1, 2022
Carlos A Lopez trả lời vào 05/02/2022
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Lodge while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Pinya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Highly recommend
Great place. Delicious homemade breakfast. Good communication, clean and friendly.
Lưu trú 2 đêm vào Tháng 11, 2021
Carlos A Lopez trả lời vào 14/12/2021
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Estates while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Richard, Santa Monica

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay at Volcano Village Estates was excellent. The staff was welcoming and helpful. The room was very clean, the bed cozy and the breakfast excellent. Conveniently located near Volcanoes National Park and a great spot from which to explore the island as a whole.
Lưu trú 2 đêm vào Tháng 11, 2021
Carlos A Lopez trả lời vào 16/11/2021
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Lodge while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Lodge ‘Ohana

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great property, great service.
We stayed in the Pineapple Ohana room and loved it. The staff went out of their way to make our stay awesome. If we ever make it back to Volcano, this is where we will stay.
Lưu trú 2 đêm vào Tháng 11, 2021
Volcano Village Estates ‘Ohana trả lời vào 09/11/2021
Aloha John, Thank you for writing a review for our property! It was our pleasure to host you during your time in the Volcano area. We are so happy to hear you enjoyed your stay! We look forward to seeing you on your next trip to the Big Island! Mahalo, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

Nancy

Lưu trú 2 đêm vào Tháng 4, 2021

10/10 - Xuất sắc

Jason

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I loved this property and our room, which was the Hina room, and Pua was great! The heated floors and towel rack and comfortable robes were just what the doctor ordered after being out in the rain all day. Sleeping with the sliding glass door open and hearing the sounds of the forest made for an incredibly tranquil night seep. The fresh fruit and French toast made for a delicious breakfast as well. We highly recommend this property for those spending time in the Volcano area.
Lưu trú 1 đêm vào Tháng 10, 2021
Kalei trả lời vào 18/10/2021
Aloha Jason, Thank you for such a warm and kindly descriptive review. We are so happy to know that you enjoyed your stay with our property and all that it includes. We hope to have you return again soon. Mahalo, Kalei and Volcano Village Estates 'Ohana

10/10 - Xuất sắc

Thomas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful!
Lưu trú 1 đêm vào Tháng 10, 2021
Carlos A Lopez trả lời vào 12/10/2021
Thank you for such a wonderful review. We strive to provide a 5 star experience to each and every one of our guests. We are so happy to see that you enjoyed your time at Volcano Village Estates while exploring Volcano and the surrounding areas! We hope to see you again in the near future! Mahalo! - The Volcano Village Estates ‘Ohana

8/10 - Tốt

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean and comfortable
Our room was clean and tastefully decorated. The grounds are very charming. Very close to the Volcano’s National Park. The manger was very responsive and accommodating.
Lưu trú 3 đêm vào Tháng 9, 2021
Carlos A Lopez trả lời vào 29/09/2021
Mahalo for writing a review! It was our pleasure to host you. We look forward to seeing you again soon! Mahalo nui, The Volcano Village Lodge Staff Team

10/10 - Xuất sắc

Yingyi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and unique. Balcony view is very nice. Love the floor heating in bathroom area.
Lưu trú 1 đêm vào Tháng 9, 2021
Pua trả lời vào 18/09/2021
Aloha Suni and Li, Thank you for writing a review for our property! It was our pleasure to host you during your time in the Volcano area. We are so happy to hear you enjoyed your stay! We look forward to seeing you on your next trip to the Big Island! Mahalo, The Volcano Village Estates ‘Ohana

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pua was personal and good attention to detail. Made us feel very comfortable
Lưu trú 3 đêm vào Tháng 7, 2021
Volcano Village Estates Ohana trả lời vào 12/09/2021
Aloha, Thank you for your wonderful review. I appreciate you taking the time. I look forward to hosting you again in the near future. Mahalo nui!

10/10 - Xuất sắc

Haiyun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 6, 2021

10/10 - Xuất sắc

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Lưu trú 1 đêm vào Tháng 6, 2021

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Recently taken over by new owners that couldn’t have been nicer or more accommodating Great location
Lưu trú 1 đêm vào Tháng 6, 2021
Pua, Head Innkeeper trả lời vào 18/06/2021
Thank you for your kind review, we are so happy you had a great time.

4/10 - Kém

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Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The suite has no space at all and the bathroom is ridiculously small. The sheets and pillow covers did not look like they had been washed . The place was wet and muggy.
Lưu trú 2 đêm vào Tháng 6, 2021
Liz Hamilton, General Manager trả lời vào 15/06/2021
We have compleated an investigation into Anup Rui's accusations and unfortunately, this guest chose to leave a review that we feel was unfounded. The room images shown on the listing are a clear reflection of the rooms and the room size is clearly stated, this is one of the bigger suites with two rooms. The Junior Suite is in the historic part of the property and so the bathroom is indicative of a property built in 1931 that is on the National Historic Registry. I can assure all guests that our housekeepers are professionals and have been with us a long time, in addition, the Head Innkeeper is vigilant in checking rooms prior to check-in to make sure they are up to our 5-star standard of cleanliness. The linens are always fresh and the rooms are cleaned to a high standard between guests, as we are fully aware of the risks with Covid. We are sorry that Mrs Rui was not happy with her stay, she selected a room on the website and was not happy with her selection once she arrived. The room she desired after arrival was not available so our innkeeper was unable to upgrade the family.

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Charming cottages surrounded by rain forest landscape. Delicious fresh fruit for breakfast along with nutty crunchy Snacks, oatmeal, and dried cranberries. Only negative, intermittent internet.
Lưu trú 2 đêm vào Tháng 5, 2021
Pua trả lời vào 01/06/2021
Aloha, Thank you for your review! We enjoyed having you stay with us. We truly appreciate your feedback and work hard to making the changes recommended. Mahalo nui!

4/10 - Kém

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Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Charged us a cleaning fee for moving a lamp
Lưu trú 2 đêm vào Tháng 5, 2021
Mike, Owner trả lời vào 12/05/2021
So sorry you feel the need to not be truthful. Yes, you not only moved a lamp but most of the furniture. That wasn't the main reason for a cleaning fee. Disassembling an abandoned play pin, scrapping noodles off the living room rug, re-washing all the dishes in the kitchen, scraping the food off the kitchen floor.....and the excessive amount of trash left was beyond what is reasonable for any guest. Perhaps a tip for the housekeeper would have softened the blow. But in todays world, it seems that often those few 'entitled' travelers use review platforms such as this to skew the truth. Hope you had a great rest of your trip.

6/10 - Được

Sukon

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
No one answer and pick up the phone when I have question during 8am. Posted on the website that included breakfast during stay but never informed or got any information that no breakfast
Lưu trú 2 đêm vào Tháng 5, 2021
Mike trả lời vào 09/05/2021
I offered to return all your money and you didn't have to stay. You are the only guest to complain regarding our change in breakfast during Covid to protect you and our staff. I released you from your second night and refunded you in full. What a whinner. Have a safe trip back to Singapore.

10/10 - Xuất sắc

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Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super cozy cottage to stay at very close to the national volcano park.
Lưu trú 2 đêm vào Tháng 4, 2021
Mike trả lời vào 24/04/2021
Many thanks for your great review! Wishing you safe travels on the rest of your trip. Michael

10/10 - Xuất sắc

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Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Snuggled in the rain forest. You would never know this place is right off the main highway. Just minutes from the entrance of Volcano National Park.
Lưu trú 2 đêm vào Tháng 3, 2021
Mike, Owner trả lời vào 02/04/2021
Many thanks for your nice review. We look forward to hosting many more guests like you!!

10/10 - Xuất sắc

Sabrina

Thích: Sạch sẽ, tiện nghi phòng
Cozy Cottage
Cozy little cottage surrounded by unbelievable beauty. Heated floors in the bathroom were a great surprise and super pleasant!
Lưu trú 1 đêm vào Tháng 3, 2021