Khách sạn West Alexander

"Great stay for one night!"

"Being on a road trip vacation, we especially liked that there was a laundry room on each floor. Very clean property and rooms. Nice breakfast too!"

"We had to get another hotel because this one was so awful. Do not stay here. We couldn’t even stay here longer than an hour. Worst hotel we have been to. Do your research."

"Very clean, quiet, comfortable beds, staff was accommodating. Id stay again"

"Breakfast was good. Clean rooms"

"It is nice to have a choice of hot food for breakfast while traveling."

"The property was average, cold water dispenser was broken for 2 days, front office staff was not very helpful, they were not very unwelcoming and not concerned about listing or solving customer issues."

"Great location in Wheeling. The staff is very friendly and very accommodating. The updates to the hotel and rooms look fantastic and very welcoming. I would highly recommend this SpringHill Location hotel."

"The pictures when I booked look far better than what I saw in person. The building is run down. My two queen bedroom suite, was more like two twins. The elevator sounded like it was on its last leg. The carpets were old and it smelled musty. The room had visible water damage and the wall near the window and floor were wet. The linen was dingy and there were drain flies in the bathroom. I traveled 5 hours and picked that hotel because it was close to the Army National Guard unit. The...

"We traveled for 12 hours and arrived at 10:30pm. We were greeted with "the suite you booked is no longer available". Anna at the front desk blamed "maintenance issues". We were given two separate rooms with one king bed each - we are a family of 5 including three teens. I don't know how this was expected to work, and I absolutely did not appreciate Anna arguing with me in the lobby on what the sleeping arrangements should be. Apparently a sleeper sofa will fit two people (according to Anna) -...

"The room was ok but pretty outdated compared to other places I have stayed. When booking it asks you to pay for breakfast which I thought since I paid it would be available during breakfast hours. That was not the case, everything was sold à la carte in the bistro so the upcharge was unnecessary. Other than that it was ok for a one night stay to sleep. I wouldn’t book for an extended period of time. The beds were uncomfortable and the pillows were cheap."

"The coffee was great. Fresh ground, and the selection for breakfast was nice. Having complimentary free laundry facilities included was a plus. The staff was very friendly and helpful. I would recommend this hotel as it is also conveniently located to numerous activities and attractions."

"We stayed there for 2 nights and loved the jacuzzi that was in the room. We would stay there again if going through the area."

"Best hotel by far! Always choose this one when in the area. I can say nothing negative about the property or people!"

"The room itself was clean. I did not care for the amount of grills sitting outside of other rooms and the amount of people hanging out outside of our room. Kids were running up and down outside of our room until late and started back up at 6 AM."

"Room was clean. Bed comfortable. Some deferred maintenance in the bathroom (poorly repaired tile in shower), but that’s very common at this price point t. I departed before breakfast time so no comments on that."

"I checked in and was provided a room. My wife is in a wheelchair. The room was not wheelchair accessible. They changed room to an "accessible room"(?) which the wheelchair brushed both the wall and bed footboard at the same time. The beds were hard as a 2" PC of foam on a piece of plywood. The lights from the "Mall" across the road shined in the window all night... I will never stay there again."

"I will not stay here again. the room smelled musty when entering. the bed was a mattress on a metal frame so it sank where people have been on it the most. the air conditioner was so loud. no hair dryer. no tissues. I suppose since it’s geared towards extended stays, you are supposed to buy all those things yourself."