Khách sạn West Lancaster

"Ok place"

"The lady at the front desk lady was very nice and helpful pool area was nice rooms was ok bathrooms could use work overall very nice hotel and staff"

"Parking was fine , staff was never at the desk and the place has no amnesties "

"Check-in was stressful, they did not have the confirmation # and I had to call Expedia for more information. We had already paid online. April? the desy clerk was kind to help me through this. Was a pain though. Breakfast is same old, same old. Coffee cold, hot water Luke warm, bland offerings."

"The hotel is under major construction and they were at one point laying concrete on our floor and tearing up carpets. There was no acknowledgment of this to us and it felt shady. "

"Bedbugs! Roaches! No refund!!! Stayed sweet nights out of a 12-night reservation. Moved to three different rooms and the bed bugs were in all of them. My body, including my face was covered in bites. In the third room, I walked into the shower the next morning and there were roaches crawling on the walls. When I returned to the room itself, there were roaches on the walls there too. Used to be a nice place to stay but now it is disgusting. If anyone from the facility disputes this, I have...

"It was a great experience it always is. I always stay there when I go to Wilmington."

"Let me start with the constructive criticism with the goal of helping ... It was hard not having hot water for a shower and not being offered some kind of voucher (for example, a complimentary night in the future) to account for the lack of hot water during our 4 day stay. The oatmeal needs to be cooked better also. And the coffee wasn't hot on a regular basis. Otherwise, I would rate the hotel very highly and would say I thoroughly enjoyed everything else about it - the cleanliness, the...

"Booked and was told no rooms were available not having anywhere to stay."

"The whole place is just nasty"

"Initially, likely because we had Expedia points to use for a free room, they put us in an handicap room which was unnecessary for our needs & right next to the noisy pool. But after a short discussion & kind request with helpful staff we were relocated to a suite that was newly renovated & quite lovely. We thoroughly enjoyed our stay & would recommend this hotel without question."

"AJ at the front desk was AMAZING!! "

"Checked in here after leaving a bug infested hotel that was nearby. This place was quiet, clean, and I was able to easily access my room and car. Pool was a nice plus."