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"Friendly, knowledgeable front desk staff. They also included a happy anniversary card and special dessert in our refrigerator. So thoughtful! "

"Beds are very comfortable "

"This was a super hotel. It looked out on the harbor and was in easy walking distance to shops and restaurants. Lovely."

"Hotel was clean and bed very comfortable."

"If it was included breakfast , that would be perfect "

"We enjoyed our stay at the Empress. The service is excellent and every employee we met was friendly and helpful! The concierge helped us book excursions and tea and answered any questions we had. The turndown service was an added touch that we appreciated. It was interesting to learn that the honey at tea was from the on-site bee hives!"

"The area was quiet and walkable to shopping and restaurants. The room was clean and service was excellent. We would recommend this hotel."

"The room we stayed in had a separate bedroom and sitting room, a nice feature. Very clean and looked new.. good location"

"Near enough to what I wanted"