⭐️⭐️⭐️☆☆ (3/5)
I stayed at Dreams Resort in the Pods for 7 days to celebrate my 3rd anniversary. We booked expecting the 24/7 “butler service” that was advertised—but that wasn't the case.
Our daytime butler, Rug, was amazing—professional, responsive, and attentive from 7:00 AM to 3:30 PM. However, after his shift ended, we couldn’t reach anyone. Calls went unanswered and service stopped completely. For a resort that promotes luxury and round-the-clock support, this was really disappointing.
Thankfully, during the last 3 days of our stay, Romke took over the evening service and did an excellent job. Still, the inconsistent service left a bad impression, especially on a special trip.
The food was average—about a 5/10 depending on your taste. The room was beautiful, and housekeeping kept everything spotless.
Overall, the stay had some great moments, but for the price and the expectations set, the resort fell short.