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"Clean Hotel"

"The fire pit outside was a great way to enjoy the outdoors. The room was clean and the staff was friendly."

"Noone at desk upon arrival. Struggled to find a parking spot, get help at the desk(waited over 10 minutes) saw a sign to use the phone. Finally staff arrived and said the phone didn’t work anyway. ATM didnt work. Confusing layout (odd room on one side but then an even number ?) Not well lit hallways. Carpet in room clean but hair in bathroom and very musty. Beds very clean and comfortable. Second day, Sunday to Monday, room key cards didn’t work. Semi in parking lot revving engine over an hour at 3:30 a.m.!!!! Breakfast area clean, not restocked often so eggs ran out. Highlight was excellent bartender and service at connected restaurant. Would not recommend or book again. Will be in town again but will use different hotel."

"Good breakfast and nice quiet room."

"Amazing job on the remodel so far. I would recommend staying here and decent price. Wintergreen was a regular stop for our family. Restaurant is a bit pricey. Food looked great but was not very hot. $40+ for breakfast for 2 and we didnt order anything big. Disappointing as I was always happy with the old restaurant. Maybe skip the restaurant."

"This was the worst stay I have ever had!! This place needs some serious updating and renovations. Beds are uncomfortable and pillow are hard. There were kids running the halls late at night and the person above us was jumping off beds and you can hear everything. Someone knocked on our door and ran after midnight. I called and complained and they did nothing."

"Yes I recommend Great wolf highly, really good experience."

"Very nice, and clean."

"Every hotel I stay at, I pull the sheets back to check for cleanliness and bed bugs. This hotel was no different and when I pull the fitted sheet up, the mattress pack had hair and crumbs on it and was visibly used. I called the front desk to request a clean mattress pad and was told to come to the front desk to get it. Once there, I was told “this is the only one you will get”. Upon returning to the room and removing all the bedding and pillows to put on the new mattress pad, I discovered it was a full size pad and not a king size one. By this point we were frustrated and just put the fitted sheet on without a mattress pad. Later, it was discovered that the blanket (not the comforter) also had not been changed as you could smell the previous man’s cologne on the top edge of the one side of the bed. By this point, we should have requested a refund and went elsewhere and I regret not doing so. The rest of the room, hallways and lobby “appeared” clean but who knows. If the bedding wasn’t washed, what else ISN’T clean. I washed all solid surfaces with sanitizing wipes after this as I could not trust how things were cleaned. Staff were little help with all of."