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"Great service"

"This hotel has an amazing location but it stops there. Beds are extremely uncomfortable. The king bed is just two twin beds sandwiched together with a very uncomfortable seem in the middle. Mattresses are so old that the springs are gone. Hotel is dated and in need of upgrades. Moths flying around the halls and annoying cleaning staff that still knocks when you have do not disturb sign on. I saw a very fast moving insect in my bathroom on the last day. Would not recommend staying here. AC and fridge both very loud. Toilet runs. Not sure how this is even 4 star"

"Lovely clean hotel and room. Staff very helpful. Also the restaurant in the hotel is brilliant would highly recommend and the bar looks good"

"Great location, lovely breakfast, mostly helpful staff, aging room was fine but nothing spectacular"

"All was as it should be"

"A handy stay for flights from T4 at LHR and easy walk through connecting bridge to the terminal so keeps you dry in bad weather. Room was adequate but a little worn in places. Breakfast was good and a nice inclusion for all stays."

"Does what it says on the tin. Simple, clean, modern, efficient and convenient. Quite stylish too"

"Ideal for terminal 5, great sports bar and food, would stay here again!"

"Very convenient."