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"Room was clean and good location"

"Great value and 5 minutes walk to carpark. Roof sky bar on 25th floor is very good with fantastic views !!!!!! When it’s open!!!!! Came back from a show at the Hippodrome Theatre (15 minutes away) and the bar was closed, this was 11pm on a Thursday evening. Not happy and nowhere else to go locally."

"Safe very convenient location to stations, centre and 02 Academy. Mini Tesco and Sainsbury also in walking distance. Had a standard room which was very sufficient, nice biscuits, coffee bags instead of instant and a small fridge. Bathroom had an emergency sanitary kit which saved my life. Rooms well sound proofed. Only thing was some of the furniture was a bit chipped and tired, the desk chair I reported to reception as it was very tatty and torn, hence knocked off one star. "

"Have previously emailed with a complaint that we had booked and paid for a superior double room with a king bed which was confirmed by email. Actual bed as confirmed by hotel reception was a standard double as room was not large enough for king size bed plus furniture. I requested your comments re possible refund as we did not receive what we had paid for. I still await your response "

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Staff were superb, Bart was so helpful, it really made the trip enjoyable. "