2/10
Unfortunately, our stay at Ramada Plaza Wrexham was very disappointing. Upon entering our room, we found a towel that had mud all over it – not what you'd expect from a supposedly reputable hotel. Check-in was also poorly handled. One of our group was waiting for his room key and briefly stepped away to say hello to us after a long drive. The reception staff snapped at him, saying “There’s other people waiting, hurry up,” – incredibly rude and unprofessional.
Later that evening, we went to the hotel bar, which is advertised as 24-hour. However, the staff member told us it’s not actually 24-hour and that we wouldn't normally be served at that time – though he did serve us “just this once.”
Overall, the service and cleanliness were not up to standard and we won’t be staying here again.
EIKROOP
Lưu trú 1 đêm vào Tháng 5, 2025