"The room smelt poorly of pet urine. Thermostat batteries were dead upon check in, 2nd thermostat batteries also died the same night, causing the room to become very cold. The window screens were missing and windows UNABLE TO LOCK due to broken locks, which is a massive safety issue since widows are large and ground level! Fireplace in the room was non functional and falling literally apart, we had the front pieces of trim fall off several times over the two day stay as well as were awoken by a raccoon inside the fireplace from a broken open exhaust flu. Bathroom was ATROCIOUS with what looked like vomit overspray running down the walls and in the corner of the floor in front of the toilet!!!! Hard uncomfortable bed. Jacuzzi tub practically unable to be used as there is no easy nor safe way to get in and out of it and the faucet is broken so it sprays water on the floor. Overall a horrid experience from a hotel chain that is supposed to be upscale! "