"I booked two executive rooms for my family at this highly-rated, top-five hotel in Yinchuan, expecting a premium experience. Unfortunately, from check-in to check-out, the stay was deeply unsatisfactory.
❌ Cold, Unprofessional Service
The front desk staff were indifferent and unwelcoming. When asking about executive lounge benefits, I was bluntly told the lounge was closed and services were moved to the lobby.
❌ Executive Benefits Severely Lacking
· Afternoon Tea (2–5 PM): Only coffee and soft drinks—no snacks or pastries. Service was neglectful; the staff ignored us until we approached them.
· Evening Happy Hour (6–8 PM): Only two fixed set menus with no variation. My 6-year-old was not offered a meal and had to share with adults.
· Slow Service: After ordering, the attendant disappeared. It took 45 minutes to serve only salad, soup, and ice cream. Pasta and sandwiches came later, and drinks took another 20 minutes.
· Breakfast Was Poor: Noodles seemed pre-cooked and reheated. The buffet had limited options, was not replenished timely, and lacked variety day-to-day.
❌ Ineffective Management Response
After complaining, the manager promised a room upgrade and improved dining options. However:
· The upgraded suite caused breathing discomfort for my elderly mother, forcing us to move back at 1 AM.
· The restaurant refused to change the fixed menus, and afternoon tea remained snack-free.
I do not recommend it for travelers seeking true value or comfort."
Yes, there are holiday rentals close to the most popular sights in Yongning County, or you can select a more secluded option if you're looking for a relaxing stay.
What can I see and do in Yongning County?
While you're exploring the area, Yellow River and Zhongshan Park of Yinchuan are a couple of picturesque spots to get outside and enjoy nature. In the wider area, you’ll find Na Famhuan ily Mosque and Zhonghua Hui Nationality Cultural Garden.
What are holiday rentals like in Yongning County?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Yongning County. Holiday rentals feature amenities such as hot tubs, fire pits and patios so you'll have everything you need. If you're concerned about cleanliness, a holiday rental can offer a sense of seclusion away from public hotel lifts and lobbies packed with people while still allowing you a great travel experience. You'll also find more space in a holiday rental than in a standard hotel, which is another reason why a holiday rental is a great option for a family getaway.
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