Compare and book 4 Star hotels in Bailey Lane End, Ross-on-Wye

"Central location handy for hills. Very comfortable room and common areas, staff superb. Not cheapest accommodation but enjoyed stay a lot."

"This is an excellent hotel. Have stayed here before and will definitely be back. Staff are absolutely amazing, especially Jack and Maria at breakfast. Breakfast was excellent. Good selection of hot food. The rooms are large, the beds very comfortable and the rooms have everything you need including a fridge. Complimentary water and I especially loved getting biscuits with the in-room tea and coffee. The gym at the hotel is also excellent. Highly recommend this hotel."

"The breakfast was pleasant, the staff were what made it nicer"

"My room was dirty, bed poorly made rubbish left in the room. Room service was cold "

"This hotel is obviously struggling and standards are slipping and corners being cut which is a shame as the building is a lovely example of victorian gothic."

"We are happy and please .The room was clean and comfortable.Good access of public transport to Cheltenham city centre. Breakfast was good."

"We went to attend the funeral of a close friend, the hotel was beautiful with excellent service. "

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"We had a wonderful stay. The staff was amazing. They bent over backwards to try to help are stay be the perfect experience. The food was great. The castle is truly an amazing place to stay. The grounds were immaculate as well. I want to mention one of the staff, Kayla by name, for her superb customer service and help. Everyone there showed how much they valued their guests. We would highly recommend Thornbury Castle to anyone who wants a very memorable stay."