Compare and book 4 Star hotels in Crosshouse, Kilmarnock

"I wasn't there on business. I was staying because I had an early morning hospital appointment. The man on the desk took the payment and ordered the taxi that I requested. He told me where my room was but I couldn't find it, so I came back down to ask him again. But he stayed through the back and ignored my calls. There is no bell to ring to let anyone know that I was there. A young waiter was walked by and I asked him where it was and he very kindly took me to my room and unlocked the door for me. My room number was 124 but that number isn't on any notices also the door I was meant to go through to find my room had a PRIVATE notice above it. So naturally one would. Not go where it says private. The man on the desk gets the terrible star but the waiter gets the excellent star. I have stayed in this hotel before and the staff etc.was excellent. "

"I visit this hotel often for solo breaks to de-stress and relax. As I spend a lot of time in the room itself, I opt for the family room as it is more spacious and situated better for more light and nicer outlook from the windows. The check in staff are lovely. One receptionist in particular who recognises me from previous visits is very friendly, she is extra helpful and chats with me if she is free to, answering any queries I have and making me feel at ease and welcome. I make good use of the gym and pool area, which is equipped with a sauna and steam room. Changing rooms and showers are adequate and you are provided with robe and slippers in the room which I use both while in, or walking to/from the spa area. I have never opted for any treatments, but these are available at extra costs. I do not find the gym and pool staff to be as friendly as the reception or house-keeping team. Sometimes I feel a little awkward and they are busy talking amongst themselves or do not go out their way to explain anything they would be helpful to know. I always have to ask about certain things. The hotel itself isn’t the most modern, although clean and comfortable and the bathrooms are up to date. I prefer this over modernised, minimalistic hotels. I feel more comfortable here as it has a real ‘classic hotel vibe’ which personally makes it more appealing than the modern style, busy hotels with small, barely decorated rooms and where staff are never seen. I really like it here. "

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"Bar staff great. Desk staff very kind"

"Stayed one night, reception staff helpful and friendly. Good breakfast, would stay again if in the area"

"The room was really nice and warm on a cold day"

"Staff were very welcoming and helpful, especially Gemma. Breakfast was an excellent choice ranging from continental to full english."

"Yes"

"Older hotel but clean, restaurant was not enjoyable at all starter was too salty and main (fish and chips) fish was tasteless and just a texture."