Compare and book 5 Star hotels in Sabanía Abao, Santa Cruz

"Rather mixed experience for our stay. Restaurants had delicious food and great live music every night, but service was hit or miss. Several problems with our stay - we had a $600 resort credit, which the property only honored $25 of at checkout, there were never enough chairs and umbrellas at the beach, several umbrellas and covers at the pool were groped so they wouldn’t stay up, and the pools and jacuzzis were completely unheated so too cold to enjoy. These problems might have been tolerable and a more reasonable price point, but give the lack of value for the room rate, we won’t be staying at this property again."

"The hotel is new and clean. We loved that toddlers ate for free at the restaurant. We had no issues with grabbing a seat by the beach. Location was convenient and it was easy to walk to nearby restaurants for dinner. The one issue we had was with the butler service. It was almost non-existent. We had to call like 10 times to get items ironed. At some point we just called for an iron to be delivered to the room. They brought an iron with residue on the back and we couldn’t use it. They eventually offered to take 6 items and ironed them. We got them back within an hour. "

"My room smelled sooo bad. It smelled like a dog was in the room prior to me occupying it. I called the front desk multiple times in which they tried to resolve the issue by spraying the floors with a freshener. That solution worked for all is 15 minutes. I was just shocked that the Ritz Carlton’s rooms smelled bad especially since the hotel was known for having a really nice fragrance. "