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"Great location and great room"

"Room was nice but the aircon wasn't working in the hotel. Our room was so hot it was uncomfortable and struggled to sleep even with the fan on. We had a late Hyrox on Friday night so checked the website which said we could book a table for dinner up to 10pm with food served until 11pm. Arrived at 9:55pm and were told we couldn't order food unless it was for room service. As our room was so hot, there was no way we could eat there. Ended up walking around Cardiff at 10pm trying to find some dinner which wasn't ideal."

"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "

"Clean room, very nice staff "

"No towels in the room. Shower had one temp. "

"The lady that checked us in was such a lovely lady (i think her name was Donna) so friendly, absolute pleasure to meet her. Bed was really comfy and breakfast was good. Management, you need to look after staff like her, she is a real asset. "

"We have stayed here many times and never had any problems.. staff lovely and check in easy.. room always clean and the restaurant and bar always good"

"Unfortunately from arrival it didn’t start well. Prior to arrival we were given a discounted parking code that had expired and was told on arrival that they no longer give codes out despite giving an expired code via email before arrival. Room is dated and needs an upgrade. Bed was very soft and uncomfortable. Cleanliness wasn’t great but we ignored it as we weren’t in the room long. Breakfast was ok, but overall poor and wouldn’t stay again."

"Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water"