2/10 - Tồi
Julie
07/10/2025
Không thích: Nhân viên & dịch vụ
We arrived early. I went in to ask if they had a place to store my luggage until check-in. Before I could get the words out of my mouth I was cut off and told I arrived too early. Wasn’t asking to check in, just to store my suitcase for a bit. When I finally asked the question, I was cut off again and told there wasn’t room behind the counter and the front desk people didn’t have room for that. Then told I could put them in a conference room. I asked if it was secure and told no. I then asked if the 2 of the 3 rooms I reserved could be near each other so I could be near my blind mother to help her. Again, before I could complete my sentence, I was told the manager had already assigned the rooms and she couldn’t help me. So I gave up with Tina and loaded my bags on a cart. I had to get to a wedding rehearsal. The hotel engineer graciously took our bags and locked them in a conference room.
When we arrived back to the hotel later that evening and were able to check I , the 3 rooms were all VERY separate. (Floors). We got our bags and went to our rooms. I went to get my mom settled first and the roo
She was assigned was not clean or the bed made up. Somehow the front desk person (not Tina) was able to assign another to us. Now I had 2 rooms in the same hallway so we could be near my mom.
The room I got had black stuff from in the toilet but we
Julie
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