"Good overall experience, but specialty dining reservations need major improvement
Overall, we had a good experience. Our room in the newest building was spacious, with a great view of the pool and partial ocean. However, the A/C made a loud noise during its first 20 seconds, which woke up my family at night.
The buffet food was decent but average, though the weekend morning menudo and birria were surprisingly good for an all-inclusive in Nuevo Vallarta. Specialty restaurants were acceptable but not much better than the buffet.
The biggest issues were the reservation system and the concierge staff. To book specialty dining, you must scan a QR code and create an account, but it only allows booking 2 days out. The platform never worked for our group of three couples (aged 35-40, all tech-savvy). We had to visit the concierge daily, where we faced bad attitudes and reluctance. It felt like they made it difficult on purpose to discourage us from using these restaurants.
Fortunately, this does not reflect the rest of the staff. Waiters, bartenders, and housekeeping were incredibly friendly. Special thanks to Miguel Martínez at the buffet for his outstanding service. It is a shame that the concierge desk, which should excel in hospitality, lacked it the most."
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