Khách sạn Balmore

"Lady on reception, maybe if it were her first day it would of still been bad . Charged our credit card for a prepaid booking. Over the threedays could not authorise a refund. On leaving I had to ask for manager email as none had been available for 3 days. A hotel with seemingly no manager. They have not replied or refunded me 5 days after booking in. The hotel itself is nice if it were self check in and out !"

"This is a very fine hotel. Spacious, clean room. As it is a combination of 5 Victorian row houses it can be tricky getting from rooms to bar/restaurant. The positive is the common areas are gorgeous."

"Overall my stay for two nights was beyond what I had expected. Staff were super friendly and rooms were decent."

"Clean room and comfortable bed plus tea and coffee in the room, good breakfast and nice pool. Downside pool is open to the public and gets very busy all the time. The changing room showers hardly worked so it was hard to wash and rinse hair. On arrival no directions were given to where the pool or spa were or times of breakfast this would be useful to have in the room."

"Very convenient for the Armadillo and walkable to city centre. Big twin room (104), well laid out, liked the big table and view from window. Staff were friendly and very helpful. Would definitely stay here again."

"Check in & parking was easy, with plenty spaces (for a charge - cheaper at weekends), and the staff were lovely. The hotel seemed well staffed and busy with other guest, which is always a good sign. The rooms were lovely, clean and fresh with hand-soap and plenty of towels. We only stayed one night and the room was quiet, the bed and bedding was soft and comfortable and the air conditioning was a pleasant temp to be able to sleep. We will definitely consider this hotel to stay in again."

"Awful"

"An amazing place and family friendly"

"From the moment we walked in, we were treated like royalty in the stunning castle. Our bags were immediately taken to our room in the tower, reservations for dinners, suggestions for hikes and exploring and help with arrangements for our departure in a couple days. Breakfasts were phenomenal and top notch. Breakfast was delivered to our room on the day of departure at 4:30am and our bags taken back down to our rental car. The spa experience was exceptional. The pool, sauna and steam room were...

"Great location. Great amenities. Rooms were large. Staff were very friendly."

"The person at the front desk was lovely and helpful. The room was clean, and the property was an inconvenient location for restaurants, shopping, and tourist attractions . we were on the main floor at the front so it was a bit noisy from the street however we did not realize the windows were open a crack."

"Room excellent but two beds a squeeze."

"Nice hotel, helpful staff, plenty parking onsite and comfy rooms. Buffet breakfast was very good."

"Reception staff not friendly or welcoming, room ok, breakfast ok"

"Good hotel, parking a bonus if available, bathroom so small, couldn't sit on toilet without touching the wall"

"Room clean and comfortable. Staff were friendly, welcoming and attentive. Food was delicious. Excellent choice for breakfast."