Condo Rentals in Benito Juárez

"The room was assigned right next to the staircase, and it was extremely noisy. People were chatting late into the night, some were drunk, and there were even people arguing loudly at the staircase at 2 a.m. I called security three times, but they took a long time to arrive. I went to the front desk to complain and requested a room change. The staff then assigned me another room in a different building—but in the exact same location. Are you kidding me? On top of that, I was told I had to check out at 12 p.m. and could only move into the new room at 3 p.m. There was absolutely no apology in their attitude—just complete indifference. When I asked where the manager was and said this was unacceptable, he told me he was the manager. I also have video recordings of the argument that happened during the night."

"The hotel is small but looks cozy; perfect for a family with kids as it’s a lot of entertainments and fun stuff to do. For adults only it’s a little boring as no night club or disco and show program ends at 9pm. Overall, clean, food is tasty but not a huge choice in the buffet. All restaurants cook delicious food. "

"The hotel is pretty, the pool is on the route, the transfer worked well for us. The employees very slow, we wait 1 hour d For our food at the restaurant. The food was good but not the service Check in slow, only one person at the front desk "

"Pros- Most of the staff were very nice and accommodating. The nighttime restaurant staff were well trained and fun. The bartenders were good at their job. The food was very pretty. If you have kids that enjoy water slides they may enjoy them for a while. Cons- There were not enough fun activities. The only things that were interesting to my 19 yr old was the beach volleyball and water volleyball. There was nothing that my 15 yr old was interested in. (He doesn't like sports) My 19 yr old really wanted to do kareoke but was not able to get in to it because of timing of dinner and limited availability of singing spots. The nighttime activities stop way too early. There needs to be table tennis or pool table or something that people can do. It just was not a very fun organized place. As for the food, the nighttime restaurants were pretty good, but if you like dessert this is not the place to be. The buffet food was very pretty and plentiful but was not very tasty. I also was very worried about the food safety because the food that was supposed to be cold was lukewarm. My 15 yr old and I got gastrointestinal sickness and were sick for 3 days, can't be sure it was from that but it was suspicious. Then, we had to pay $60 to the hotel for meds (anti-diarrhea and nausea) for our sickness. (Nice souvenirs) Room service was very slow and unreliable. Booking through Expedia means you get walked farther out of the way to check in and they want to upsell other things to you wasting vaca"

"Our trip started out very good food and drinks were very good. Restaurants had awesome service and food with lots of variety. Pools and the beaches were exceptional. The sargassum wasn’t to bad the crews did there best to clean it up. The last couple days of our trip weren’t that great as our year and a half old daughter got very sick. The staff and the doctor on site were very helpful in the end she had to go to the hospital for treatment. The staff were amazing people who had helped us with getting to the hospital asap. Also with other things like making sure we had everything we needed. I should mention we have 2 other daughters who are older I stayed with them at resort while my wife went to the hospital with our youngest who was sick. The person that helped us a lot was Armando Martinez at guest services. He was super helpful, knowledgeable, and would do anything he could to help us and make us feel comfortable at a stressful time. There was another gentleman from guest services who had helped also I cannot remember his name but he also did an amazing job. We ended up staying an extra 2 days due to our baby girl couldn’t fly due to her sickness. They allowed us to stay in the same room which was great. The staff made us feel like they really cared for us which was really nice as it was a difficult time. Also want to mention that the doctor ran to our room as we called front desk that we needed him to come asap. Great people who work here!!"

"Friendly and accommodating staff. Johan went out beyond to make sure our group of 7 had what we needed, helped our group with dinner reservations as the app was hard to navigate and book dinner for a group. Nice pools, we only hung out in the big pool that had activity’s and music. But the chill out pool and swim up bar would be a nice place for someone who likes it a little quieter. "

"Lazy river was perfect"

"More daily activities- there wasn’t much to do during the day. The rooms were clean and the food was most good. The Buffett was sometimes not great."

"Clean room, friendly staff, food was great. The only thing was the beach it was just ok "