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Casual Bilbao Mardones

1.0 star property
Guesthouse in Bilbao, steps from Santiago Cathedral

Choose dates to view prices

Just steps from historic Santiago Cathedral, Casual Bilbao Mardones combines convenience with comfort. Guests can enjoy complimentary coffee or tea in the lobby while benefiting from practical amenities like express check-out and luggage storage for a hassle-free visit.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room

Double Room | Free WiFi, bed sheets

Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Cable channels
Mobile key entry
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Mobile key entry
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Free WiFi, bed sheets

Triple Room

Highlights

Heating
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Mobile key entry
  • 10 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Free WiFi, bed sheets

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Single Room

Single Room | Free WiFi, bed sheets

Single Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Cable channels
Daily housekeeping
Mobile key entry
Wardrobe
  • 8 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room

Superior Double Room | Free WiFi, bed sheets

Superior Double Room

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Mobile key entry
  • City view
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Jardines Kalea 4, Bilbao, 48005

What's nearby

  • Santiago Cathedral - 2 min walk - 0.2 km
  • Plaza Nueva - 3 min walk - 0.3 km
  • Ribera Market - 3 min walk - 0.3 km
  • Gran Casino Bilbao - 6 min walk - 0.6 km
  • Guggenheim Museum Bilbao - 18 min walk - 1.5 km

Getting around

  • Arriga Tram Stop - 1 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 7 min walk
  • Bilbao (BIO) - 19 min drive

Restaurants

  • ‪The Craft Tabeerna - ‬2 min walk
  • ‪Berton - ‬1 min walk
  • ‪Bar Irrintzi - ‬1 min walk
  • ‪Bizitza - ‬3 min walk
  • ‪Ola Martin Berasategui - ‬1 min walk

About this property

Casual Bilbao Mardones

Guest house remodelled in 2023 and located near Ribera Market
Located close to Santiago Cathedral and Gran Casino Bilbao, Casual Bilbao Mardones has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Express check-out, a front desk safe and concierge services
  • Smoke-free property, luggage storage and tour/ticket information
  • Coffee/tea in reception
Room features
All guest rooms at Casual Bilbao Mardones have amenities, such as free WiFi.
Extra conveniences in all rooms include:
  • Showers and hairdryers
  • 21-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, heating and daily housekeeping

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CASUAL FUENTES
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  • Air conditioning
  • Housekeeping
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9.4 out of 10, Exceptional, 111 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking for EUR 17 per night; reservations required; discounts available

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Renovated entire property - February 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

More

  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: EUR 17 per night (984 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Casual Bilbao Mardones Bilbao
Casual Bilbao Mardones Guesthouse
Casual Bilbao Mardones Guesthouse Bilbao

Frequently asked questions

Is Casual Bilbao Mardones pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casual Bilbao Mardones?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Casual Bilbao Mardones?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Where is Casual Bilbao Mardones located?

Located in Bilbao City Centre, this guesthouse is within a 5-minute walk of Santiago Cathedral and Ribera Market. Gran Casino Bilbao and Basilica of Begona are also within 15 minutes. Arriga Tram Stop is only a 2-minute walk and Casco Viejo Station is 4 minutes.

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Reviews

Casual Bilbao Mardones Reviews

8.2

Very good

9.0

Cleanliness

7.6

Amenities

9.0

Staff & service

8.0

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 36 out of 89 reviews
Rating 8 - Good. 34 out of 89 reviews
Rating 6 - Okay. 12 out of 89 reviews
Rating 4 - Poor. 4 out of 89 reviews
Rating 2 - Terrible. 3 out of 89 reviews

Reviews

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in an easy to get around spot. Many shops and restaurants nearby.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, in the heart of the old town so surrounded by food and drink options, easy walk in to the new town. Room was good, clean and moderns and staff were helpful.
Stayed 3 nights in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Basic room with a comfortable bed. The place was clean however the bathroom smelt like cigarette smoke but the there is a no smoking policy. We paid about 37euros for the one night. So for this price, this place is an easy 4 on 5.
Stayed 1 night in Nov 2025

2/10 Terrible

S

So noisy.
Stayed 1 night in Oct 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool little place in old town Bilbao. Close to a lot of restaurants and shopping. The front desk was amazing and she let us leave our bags for a few hours after we checked out. Smaller rooms but a comfortable bed and everything was very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Hellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casual Mardones, Bilbao

Comfortable room. Not big but with a queen size bed. Own toilet and shower. Best location. Fine price. Very good service.
Stayed 2 nights in Jun 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service
We thought this was a very well located place and the check-in was very easy. The shower is super tiny, but we managed.
Stayed 2 nights in Oct 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
The shower is really great.
Stayed 3 nights in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Great apartment in the heart of the old town
Stayed 2 nights in Aug 2024

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
Decent little room with shower, 2 fans, TV and safe. Comfortable bed, clean and quiet - staff were exceptionally friendly and helpful, lovely place.
Stayed 1 night in Sep 2023

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideally located to get around Bilbao

Good hotel in the old town. Basic but comfortable and clean. Ideal for a base to visit from. Close to shopping streets full of pinxto bars and close to metro to get around!
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place.

Great location. Friendly and helpful staff. Thin walls.
Stayed 1 night in Oct 2023

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to lay your head for the night and right in the thick of the old town. Quite a noisy spot though. Ear plugs a must!
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could not ask for better value

We couldn't have asked for more or for better value. Reception was very friendly, room was brightly lit and exceptionally clean, shower was steamy with great water pressure, beds were comfortable. And the hotel was centered in Bilbao's Old Towne with plenty to do. A perfect combination!
Stayed 1 night in Oct 2024

6/10 Okay

Ilene

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a great location and I loved the key pad entry option. However, the room was so stuffy. The fan was as helpful but there was no option for fresh air on our side of the building. The “window” opened up to the building courtyard that was completely enclosed. A better ventilation option would be better for the rooms located on the interior side of the building. Otherwise - everything is lovely and would recommend.
Stayed 2 nights in Jul 2025

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Hotel was in perfect location and very clean and gracious staff. Room was tiny, and only lighting was overhead ceiling light. Really should have bedside reading lights.
Stayed 1 night in Oct 2023

6/10 Okay

samantha

Liked: Staff & service
Disliked: Amenities
its okay place for a short weekend stay. the place is really small, and restroom super tiny. the place only have stairs inside the building with light sensor that doesnt work well. its convenient to restaurant, stores and dessert places, but night time can be noisy. the streets gets very dirty, smelly and nasty at night.
Stayed 2 nights in Aug 2024

6/10 Okay

Edgardo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is on the 3rd floor without an elevator and the rooms do not have air conditioning. Be sure before booking, because in their listing they don't clarify that.

8/10 Good

Ad

Liked: Cleanliness, staff & service, property conditions & facilities
great location, especially if you're not driving. unfortunately, we drove so had to park like 8 blocks away. It's the nature of staying right in the heart of downtown (casco viejo). staff was very friendly and suggested places to go and visit. It's more of a hostel than a hotel, you have to walk up 3 stories, no elevator. there's also no AC in the rooms. it was breezy so we opened the windows. a few weeks later it might've been an issue tho. be mindful. would stay there again.
Stayed 1 night in Jun 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room and even smaller bathroom which was not shown in any pictures. Smallest sink ever seen or used. No room for luggage except on floor. We could hear everything even whispering in other rooms. Also pipes sounded like waterfall just outside window when anyone in building flushed. Good price and good location and clean rooms just keep in mind the above.
Stayed 4 nights in Sep 2024

4/10 Poor

Lance

Liked: Cleanliness, staff & service
The good things were the beds were really comfortable and the staff couldn't be more helpful with my many queries. What wasnt so good was the size of the room- its was TINY even tho i booked a double for myself, and it was noisy- both from the street and other residents. I wouldnt stay again - it just wasnt memorable or that comfortable- no place for luggage but the floor, one little hard chair, and having someone always sitting at a desk right outside your door makes it difficult to relax. Im sure there are better options in Bilbao at this price range
Stayed 3 nights in Nov 2023

4/10 Poor

Grecia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing. Wouldn’t recommend

The hotel had a convenient location, but several issues marred the stay. The bathroom was very small, and using the mini shower caused water to spill everywhere. Despite searching for accommodations with air conditioning, the room only had a small, ineffective fan. Additionally, opening the balcony door invited a swarm of large mosquitoes into the room.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a really great location and is surrounded by plenty of places to eat and drink, as well as being only a few minutes walk from local bus, tram and metro services. I stayed by myself in one of the smaller rooms. The room was very clean and modern and ideal for a few nights stay. My room faced onto an inner courtyard so I could not hear any of the hustle and bustle of the streets outside however the property is quite small with all rooms in close proximity on the same floor so you do hear the comings and goings of all other guests - the floors are all hard and non carpeted so footsteps and cases being pulled can be quite loud as people enter and leave in the mornings and evenings respectively. The bathroom was great, nice powerful shower inside a big clean cubicle with both a waterfall head and a detachable, directional head. Good temperature control. The room had a decent fan/Aircon solution operated by remote control. The staff I encountered were all very friendly, helpful and chatty!

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Absolutely perfect for my dinner plans that night. Nice, but small, comfy room. Bathroom door seemed to be in the wrong place and it would really get on my nerves if I had an en-suite like this at home. Would stay there again, next time I’m in town.
Stayed 1 night in Oct 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good but the AC don’t work cause when the winter season came they canceled and temperature insde the unit was to hot
Stayed 2 nights in Oct 2025