"Very disappointing stay. The room I booked was already occupied when I arrived. I was moved to a smaller room that did not match what I paid for three people, and my children had to find accommodation elsewhere. The place was not very clean and had an unpleasant smell. The kitchen was dirty. I did not even wait for breakfast. I chcked out very early in the morning."
"Very disappointing stay. The room I booked was already occupied when I arrived. I was moved to a smaller room that did not match what I paid for three people, and my children had to find accommodation elsewhere. The place was not very clean and had an unpleasant smell. The kitchen was dirty. I did not even wait for breakfast. I chcked out very early in the morning."
"The room was fine, not exceptional, for me, as I was only staying for 6 nights. I hadn't booked breakfast as it was only offered on a Sunday, but there is a "Sandwich Stop" attached to the hotel in the car park. Parking was adequate, but trying to exit onto the busy main road was a nightmare, as the hedges were so overgrown and hadn't been trimmed, so it was impossible to see traffic approaching from both directions. I arrived about 4.10 p.m., but there was no one on Reception, and at first I...
"The room was fine, not exceptional, for me, as I was only staying for 6 nights. I hadn't booked breakfast as it was only offered on a Sunday, but there is a "Sandwich Stop" attached to the hotel in the car park. Parking was adequate, but trying to exit onto the busy main road was a nightmare, as the hedges were so overgrown and hadn't been trimmed, so it was impossible to see traffic approaching from both directions. I arrived about 4.10 p.m., but there was no one on Reception, and at first I...
"I was a bit surprised to be put in a room on the old side of the hotel - a bit souless. I'm sure the more modern side to the hotel is nice, but I didn't get to see it"
"I was a bit surprised to be put in a room on the old side of the hotel - a bit souless. I'm sure the more modern side to the hotel is nice, but I didn't get to see it"
"Staff were polite and welcoming. The lady at the desk in the dining room took time to walk around checking guests were OK. I gave an overall 4- star because my request for late check-out wasn't effected and I had to go back to reception to get it implemented. "
"Staff were polite and welcoming. The lady at the desk in the dining room took time to walk around checking guests were OK. I gave an overall 4- star because my request for late check-out wasn't effected and I had to go back to reception to get it implemented. "
"I arrived at the hotel after a long and stressful day, only to find I’d booked myself in on the wrong day. Cassie and her male colleague on the front desk were lovely and so friendly. And they managed to get my booking changed so I could stay that night which was a relief. The hotel itself is lovely, clean, modern and brand new but the staff are exceptional. I will definitely be back."
"I arrived at the hotel after a long and stressful day, only to find I’d booked myself in on the wrong day. Cassie and her male colleague on the front desk were lovely and so friendly. And they managed to get my booking changed so I could stay that night which was a relief. The hotel itself is lovely, clean, modern and brand new but the staff are exceptional. I will definitely be back."
"Hotel is near the Jubilee campus but not near city centre. Clean and big room and staff was helpful. We had to pay for carpark at £6 per day. There used to be free carpark before this. It would be good if hotel guests are given free carpark like before as the price of the hotel stay is not cheap."
"Hotel is near the Jubilee campus but not near city centre. Clean and big room and staff was helpful. We had to pay for carpark at £6 per day. There used to be free carpark before this. It would be good if hotel guests are given free carpark like before as the price of the hotel stay is not cheap."
"Room was clean comfy bed . Staff very pleasant. Good breakfast nice bar area and sitting outside . Good position to travel around not far from places . 3rd stay great little get away excellent value"
"Room was clean comfy bed . Staff very pleasant. Good breakfast nice bar area and sitting outside . Good position to travel around not far from places . 3rd stay great little get away excellent value"
"Excellent accommodation, clean, tidy and close to Southwell. Easy parking and nice touch with snacks and drinks you could buy. Tea/coffee facilities, nice en-suite.
Host was very receptive, we left an iPad in the room, and they kindly posted it back to us . Thank you"
"Excellent accommodation, clean, tidy and close to Southwell. Easy parking and nice touch with snacks and drinks you could buy. Tea/coffee facilities, nice en-suite.
Host was very receptive, we left an iPad in the room, and they kindly posted it back to us . Thank you"
"Lovely, quiet, hotel in a residential area very close to the River Trent. Ample free parking, although the staff will need a note of your vehicle registration.
Our superior king size room was fresh, modern and spotlessly clean. The bed was very comfortable. There is an in room kettle, tea, coffee etc as well as a coffee machine with pods
Although we were only there for one night there was plenty of space in the wardrobe and there were also lots of hangers - which makes a refreshing change....
"Lovely, quiet, hotel in a residential area very close to the River Trent. Ample free parking, although the staff will need a note of your vehicle registration.
Our superior king size room was fresh, modern and spotlessly clean. The bed was very comfortable. There is an in room kettle, tea, coffee etc as well as a coffee machine with pods
Although we were only there for one night there was plenty of space in the wardrobe and there were also lots of hangers - which makes a refreshing change....
"When we arrived just after 2pm it was like stepping onto the Marie Celeste. We finally found a few customers who told us that only member of staff doing front of house was getting ice cream for their daughter. When she appeared we asked about food but was told that the kitchen closed at 2 and that we would need to go out if we were hungry.
Checking us in, she was very pleasant but hadn’t read my email sent a couple of days before to say we were bringing a dog which didn’t smack of...
"When we arrived just after 2pm it was like stepping onto the Marie Celeste. We finally found a few customers who told us that only member of staff doing front of house was getting ice cream for their daughter. When she appeared we asked about food but was told that the kitchen closed at 2 and that we would need to go out if we were hungry.
Checking us in, she was very pleasant but hadn’t read my email sent a couple of days before to say we were bringing a dog which didn’t smack of...
"Fabulous stay. Lovely, spacious, spotless twin room with very clean, modern en suite.
Everywhere is extremely clean and very well maintained. Plenty of parking and a fantastic outside area for sunny days.
Staff very friendly and helpful. Generous meal portions and absolutely delicious!
We joined in the quiz night and were even greeted warmly (and helped!) by the locals.
We will definitely be staying again!"
"Fabulous stay. Lovely, spacious, spotless twin room with very clean, modern en suite.
Everywhere is extremely clean and very well maintained. Plenty of parking and a fantastic outside area for sunny days.
Staff very friendly and helpful. Generous meal portions and absolutely delicious!
We joined in the quiz night and were even greeted warmly (and helped!) by the locals.
We will definitely be staying again!"
"A nice hotel off the M1. Plenty of parking. A warm welcome on arrival. All staff were very pleasant. Room was clean and comfortable. Very handy that there was air con in the room. Disappointing that the windows were locked, they should NOT be.
Cooked and continental breakfast was good.
A excellent hotel due to its location for business or touring."
"A nice hotel off the M1. Plenty of parking. A warm welcome on arrival. All staff were very pleasant. Room was clean and comfortable. Very handy that there was air con in the room. Disappointing that the windows were locked, they should NOT be.
Cooked and continental breakfast was good.
A excellent hotel due to its location for business or touring."
"The reception team excellent and very helpful. Room lovely and clean well presented.
Parking for disabled was poor only 4 spaces we could see. Bar very pleasant but extremely expensive. We would stay again"
"The reception team excellent and very helpful. Room lovely and clean well presented.
Parking for disabled was poor only 4 spaces we could see. Bar very pleasant but extremely expensive. We would stay again"