Find hotels in Bossier City, LA from 1.711.108 ₫

"Rude employees everywhere in the hotel and casino "

"Check in took a little while due to lines and only 2 people at the front desk. Got to room and it was freezing so we turned the heat on before leaving for a few hours. Got back and room was even colder. Called front desk and they offered to send maintenance. Declined offer and asked for extra blankets. Got those quickly and I was able to get the heat working. Took a bath and thankfully didn’t use the bath slip mat as it had hair on it from a previous guest. Right before bed I took my sandals off and stepped on a piece of broken glass that was covered in a burned white substance. Next morning I went to make coffee and the coffee maker didn’t work. Went to front desk with piece of broken glass and was told sorry but that was all. Explained the coffee maker didn’t work and was told housekeeping could bring a new one up. Declined as we were leaving in a few hours and went to onsite Dunkin’ Donuts for coffee where it was $6.00 for a medium black coffee. (I never buy coffee at coffee shops so maybe that’s normal) which seems expensive. Got back to the room and while checking to make sure we had everything found a gross stain on the mattress cover. Was glad to be leaving. Quite a few issues for a one night stay. Won’t be staying there again."

"Great Casino"

"The air conditioner was good, the staff was nice an the room was clean, i did not have cable tv but that was fine with me the room did have wifi I only stayed for the 25th an 26th i checked out early instead of check out on the 27th im still waiting on my my refund since i booked 2nights an i only stayed 1 night 🌙 It was awesome 👌 👏 "

"Hot tub was fine however there was construction all along the front of the hotel, there was no Wi-Fi, had to go to the casino side if I wanted to use Wi-Fi the night desk ladies attitude could be a little bit better she could be a little nicer and a little more helpful but the daytime staff was awesome I mean very enthusiastic very nice and love them. In spite of the lack of Wi-Fi it was a nice stay overall, though I am still waiting for my deposit to be returned. "

"Good location. No breakfast."

"Staff was very helpful, and friendly. Hotel quality was what I expected."

"The facilities at first appeared maintained until further inspection - The room was actually filthy as it relates to the floors (felt grimy and the stone in the bathroom areas were stained as well), the shower tub combo had broken handles and it looked as though they had been spray painted and the paint was chipping. Then there was the bedding. The bedding had stains on sheets and bedspreads and blankets. The towels did not smell good and there was hair on the new towels - Not my hair or any of my family members. No coffee pot or coffee in the room. The "breakfast included" consisted of an apple that appeared to be the same apple each day and coffee. That is not breakfast. When asked about it, the desk clerk stated that there was nothing else to offer and that was that. When asked to replace the blanket because of the stain, she made us go back to the room and provide her with the stained blanket before she would give us a replacement. Although I am aware the surroundings are not necessarily in the control of the establishment, I would caution people about the safety aspect. It appears to be an older section of town. There was a nice area to sit outside but I did not feel safe enough to do that."

"It is an older hotel but the staff is wonderful!!! Friendly, helpful, professional, and very friendly! The lobby and breakfast area are amazing. Our room was clean, air conditioner worked great, beds were great, bathroom clean and nice. It wasn’t fancy, but was clean and comfortable and safe! We will definitely come back!!! The breakfast lady was amazing!!! Food was great."