Search Hotels Near Boulder Pointe Golf Club & Conference Center, Oxford

"Our TV didn’t work because the last people in our room took the HDMI cable. Even though we knew how to fix it they never got us a new cable. There was one particular front desk receptionist in the evening, her name was Juanita I think? She was extremely rude. She always had an attitude or acted “put out” if you needed to talk to her. At one point I went downstairs to ask her about the Amazon package I know had been delivered and she gave me an attitude, waved her arms around and said there’s nothing here the girl before me must’ve taken it. She didnt even look for it. The next day the manager walked in the back area and came back with the box. But please don’t think that all the staff is bad because everyone else was wonderful. At one point, our key cards stopped working. We went downstairs to ask about it. The girl with the attitude was there and re-swiped our cards. Another girl that was working the front desk and had just finished work offered to come up and make sure we could get in our room. I stayed downstairs in case the cards didn’t work. I was around the corner waiting & attitude girl started talking, smack about the other girl, and my son and I to the customers that were standing in the lobby. The other young lady helped us get in. I can’t remember her name, but she was very sweet and so is Stacie & the manager was nice. Unfortunately, I have 1 more complaint and that was the beds. I’ve never slept on a more uncomfortable bed in my entire life!"

"Love staying here…great staff and facilities! On site restaurant Zelmans is awesome Close to Cranbrook academy of art!!!"

"We booked this hotel since it was listed as having: 1. Two king size beds - True 2. Indoor swimming pool - false. The person at the front desk was surprised why it showed up as indoor when it was an outdoor pool and was closed. 3. Made to order breakfast - false, all they had was sugar cereal, bread, mini pancakes and eggs. The person in the kitchen gave a lot of attitude when I requested to have the pancake batter refilled. They didn’t have fresh oatmeal or waffles, this is no way “Made to order breakfast” 4. In-room phone - did not work at all. When we asked the front desk, they said they’ll send someone to fix it but did not. Other guests complained the same issue. 5. No default housekeeping - all hotels have room housekeeping, but here you have to ask for it which was new to us, which we found out when our beds were not made and room was not cleaned."

"We only had a muffin, coffee, and juice. It was pretty standard. The comforter on the bed had seen better days and it was lumpy where the filling had shifted and lumped together. There were two big piles of dirty sheets and towels on the floor in the hallway when we got there in the late afternoon and they were still there the next morning. The refrigerator dint work. Staff was very friendly."

"Bad service. "

"bathroom not clean"

"If you want a microwave you need to request it "

"Great local hotel"

"The staff made the difference; very friendly and happy to help with our large group stay. Highly recommend. "