"The hotel was clean and in generally good condition. The staff was polite and tried to be helpful.
Negatives: No room service or table restaurant service at dinner. Food needed to be ordered from menu at front desk and order then personally given to the chef. He was very nice and the food was quite good. When the order was ready, he called my room and I needed to come downstairs to get it.
The pool was closed with a sign saying that it was "out of order until further notice".
The ice machine on the fourth floor was not operating.
My room was not made up when I was out for the day. Upon calling the front desk, I was told that rooms are only receive maid service every other day. For a Hilton, with lots of prominent hyped signs about "exceeding guests' expectations" and the room rate, this seemed a bit out of order. I was able to have some fresh towels delivered to my room.
The location of the hotel was a bit odd. The pictures on Hotels.com implied a setting surrounded by restaurants, shops etc. The hotel was actually down a long cul de sac next to a Lowe's. My room looked out onto an abandoned and overgrown structure that may have once been a garage or office building indicative of a commercial area that had seen better days. Interesting but curious.
There was no free breakfast buffet, and the buffet on view appeared to be no great shakes, for $18.00. However, the lady in charge was very nice and provided me with a nice breakfast of eggs cooked to order."
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