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"There were no towels "

"I travel frequently, both personally and as a travel agent, and this has been by far the worst experience I’ve ever had. First, the address provided led me to the office—across the street from the actual apartment—so I wasted a long time at the wrong location before having to call for help. Once I got to the correct building, the Landing app wouldn’t show my reservation or let me unlock the door. After another call, I was told to download the Latch app, which did work for the remainder of my stay.After finally settling in, I discovered there was no hot water, so I couldn’t shower after a long day of traveling. I tried to relax and watch TV, but the TV didn’t work either. I decided to just go to bed and address the issues in the morning. The next day, I contacted Landing again, and they promised to submit a maintenance request. However, nothing was fixed when I returned later—still no TV or hot water. When I called again at 5pm, I was told maintenance had 24 hours to respond, and there was nothing else they could do. I asked to be moved to a different apartment, but the representative said she couldn’t do anything until management responded. That night, I had to boil pots of water just to be able to bathe. I spent three days without hot water or a working TV during my eight-night stay.We also tried to use the gym, but nearly everything was broken—only one treadmill worked. We couldn’t access the pool or the grills because they were chained up. The hallways were filthy. On my l"