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"Staff was"

"The room definitely smelled like mold, we pad for breakfast included but were told that we didn’t when we got there so we starved every morning. Finding food around was also hard bc it’s all resort food. Amenities ok "

"Kids pool needs improvement very isolated . Everything was great BUT the restroom in our room had a very BAD smell from pluming and everyone seems they had same complaint. Other than that everything was great ."

"The room was clean and well presented, with fresh, comfortable sheets and everything in good order. It felt easy to settle in straight away. The airport shuttle service was particularly impressive, reliable, well organised, and made the whole arrival and departure process much smoother. The staff were helpful throughout. Miguel stood out for his clear and prompt communication, which made arrangements straightforward and stress free. The only downside was a noticeable smell in the corridor carpet leading to the room, which slightly detracted from the experience. Aside from that, everything else was very good."

"The ocean was brown and there were red flags up not to swim."

"I would strongly caution anyone considering staying at Oleo Cancun Playa All Inclusive Resort. Within hours of arrival, it became clear the property was not safe or as described. The most concerning issue was that our room door did not have a functioning lock, which is a basic safety requirement. There was also no carbon monoxide detector, raising serious concerns about overall safety standards. Shortly after eating at the resort, I became severely ill, to the point where I could not leave the room. I also became aware that other guests were experiencing similar symptoms, which was extremely concerning. I attempted to contact the front desk multiple times, but no one answered, and I was too sick to physically go down for help. We had no choice but to check out within hours of arriving and pay out of pocket to relocate to another hotel. What made this worse was the lack of support—it took over an hour and a half to reach Expedia, and I was disconnected multiple times while trying to get assistance. Despite providing details and evidence, I have still not received a refund, which is extremely disappointing given the circumstances. This experience was not just inconvenient—it felt unsafe. I would not stay here again and would not recommend it to others."

"Family friendly resort. Staff and services were excellent. Food was amazinnggg! Will definitely come back. "

"Second time traveling to this resort and it is just as amazing as it was the first time. So sad to be back home but excited to revisit!"

"Food was pretty bad"