6/10 - Được
Victor
30/11/2025
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
1) the air conditioning was not turned on, we were advised to open the window for the cool air. The room was too warm to keep the windows closed. With the window open, mosquitoes were flying, the noise of the trains and trams were loud, the smell of food and grease was emanating into the room.
2) the final charge did not match the booking. Even though it was a small difference of 5 dirham, I did not appreciate the discrepancy and lack of attempt from the front desk to explain the breakdown to me. They just dismissed it as that was what is on their computer.
3) the breakfast according to the booklet in the room was supposed to start at 4am to 12pm. But when we came down at 6:30am we were told breakfast starts at 7am. When we did finally came down at 7:05am half the food was still not ready. We had to catch a train and barely was able to enjoy breakfast before having to rush to the train station. When this was brought up with the front desk, again they dismissed it and said that there was coffee and croissants available prior to 7am but we know that is not true, because at 6:30am the lights were not on in the dining room and there were no croissants there.
Victor
Lưu trú 2 đêm vào Tháng 11, 2025
