Khách sạn Cleveland Heights

"The staff was very friendly and helpful. We were greeted by a very nice woman at the front desk who helped us find a local restaurant and gave us directions on how to get there. Our room was pristine clean--the cleaning staff was also friendly and pleasant. Breakfast was great. We were full until dinner time!"

"Wen we returned to our room in the middle of the day the room was unlocked and our belongings were unguarded, The house keeping people left the room in the middle of cleaning unlocked though it was obvious that it had a lot of our luggage, clothes etc. We have waited for half an hour nd nobody showed up. It took me 2 calls to the front desk and another 30 minutes till someone came to finish cleaning."

"Bad"

"Very clean property, the front desk staff was very professional and helpful and the common area lounge was ideal for spending time with family."

"Hotel was absolutely immaculate, staff was 10/10 with hospitality and the security guard had jokes. When you think of a dream hotel experience this is what you imagine."

"The reason I booked this hotel was due to its proximity to the airport and having a shuttle. They stated when I called you just needed to let them know when you needed to leave for the airport; upon arrival, the person at the desk said it ran every hour and on the day of leaving, there was only woman person (the manager) who drove the shuttle and couldn’t leave the desk for hours. This in my opinion was a bait and switch."

"Staff and check in was wonderful. 1 bathroom light was burnt out, and there was no toilet paper on the roll when we checked in. Also found a packet of sauce by the tv stand, and a candy paper under the chair on the room. Thank god the bathroom and beds were clean. But the floor could have definitely been cleaned better."

"Perfect to spend the night"

"Breakfast was okay, but could definitely use some improvement like the decaf coffee wasn't ☕️ ever hot always Luke warm, nothing terrible but some small minor details."