Search Hotels Near Cocotal Golf and Country Club, Punta Cana

"This resort clearly invested heavily in appearances—the property is beautiful and feels luxurious at first glance, and the food was generally good. Unfortunately, that’s where the “luxury” experience ends. Service and operations fall well short. Our check-in was delayed, and after being told to return at 3pm, we waited another 1.5 hours in the lobby while staff stalled. Key information was never shared: how to book restaurants, the need for towel cards, and even the card required to use the safe (we went three days without one). What should have been minor issues became daily frustrations because the lobby is far from most of the resort. We had to go back every day to fix problems that should have been handled at check-in. Our room keys also deactivated mid-stay. Service was inconsistent. Pool bar staff were rude and reluctant to make basic cocktails—multiple times we ordered margaritas and were pushed toward beer instead. Even more off-putting was the aggressive pressure to leave reviews. At checkout and at a restaurant, staff repeatedly insisted we complete reviews on the spot despite polite refusals. Individually these are small issues, but when something goes wrong every day, it reflects poor management. A beautiful property that prioritizes looking luxurious over delivering a truly relaxing experience. "

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"Grounds were ok not too bad, room was bad, food was rough. "

"Excellent place "

"Nous étions à Grand Cana , immense resort avec beaucoup de facilités , plage magnifique, sable blanc le transport aller retour rapide, Suite grand et propre Piscine très grand et agréable Fun république amusant , mini golf on a adoré Nous pouvons voir les autres resorts comme Punta Cana beach mais on ne peut pas commander rien qui semble être logique. Mais nous avons assisté à leur spectacle qui était magnifique Beaucoup de points positifs dans cet endroit, seul point négatif c’est le service qui est long , (comme si manque de quoi dans la chambre, ect) Excellent service de qualité qui ont réglé le problème existant rapidement Hôtel très familial si tu cherches la tranquillité et t’as des petits enfants c’est l’hôtel de choix, mais qui préfère la fête et les spectacles je crois pas que c’est le meilleur. Je veux remercier notre concierge Lissette , Nicol et Samira pour l’animation et surtout Ms Rodrigues est s’occupée de notre suite En générale belle expérience, je recommande"

"Overall enjoyed my stay and seemed like a good deal for the fairly affordable price. Unfortunately upon checking out I was asked by to wait until a walkthrough was completed of my room. I was forced to wait nearly half an hour while a Staff inspected every corner of the room. After the lengthy inspection was completed I was told I’d need to pay an extra fee for a few coffee drops that spilled on a sheet. The extra fee and inspection seems slightly unnecessary and another way to justify charging you more for your stay. If you stay at this hotel I’d be extremely mindful that any small item out of place or used could request in additional charges."

"The Resort was great! The personal concierge was so nice, and convenient to talk to. The Spa was great, and we had plenty of food options."

"Great stay"

"Highly recommend! Modern, comfortable and clean"