Find hotels in Collins, NY from 1.765.029 ₫

"The toilet paper was the only good part. The room was absolutely dirty and that's the ones with Jacuzzi and smoking. I was supposed to stay 3 nights and left after the first night. The beds are hard as rocks. They only give you 3 pillows. The coffee pot was broken and the smoke alarm contained to beep all night as the battery was dead. I didn't call for service as I didnt want to stay in that room even one night. Absolutely trashy place."

"Breakfast very sparse a couple days; dripping shower; nothing in snack dispenser"

"Everything was great , except for the use of there hot tub . It really was a disappointing seeing I was there in Nov. Lastyear and it wasnt working then . Everything else was great .."

"Very clean. Great area downstairs in lobby to gather. Staff were friendly."

"Thank you! We had a really great stay with the exception of one thing- on Thursday, April 9 we came back to the hotel during the afternoon. Upon arrival, we discovered that our room keys had been deactivated and we couldn’t get into our room. I went to the front desk and told the person there and she re-activated our keys. When we entered our room, it was apparent that our bags had been looked through. Things were moved and taken out of our bags. Nothing seemed to have been taken but it was incredibly unnerving that our things had been touched and looked through. I reported the incident and was assured a manager would be notified but I wanted to also say something here. There are many many options for hotels in the area. This is our third stay at this location and we are disappointed that this happened."

"Staff was so friendly it felt like visiting home. We’ll definitely be staying again. "

"Clean and comfortable. And affordable rates."

"The room was clean, and the property is beautiful. If you’re not going for skiing, the only great thing about this place is the pool & hot tub. The beds were so uncomfortable. The tv barely worked - the remote was not functional, we couldn’t switch channels easily, and the channel we wanted to watch had a very poor signal. The shower was terrible. The water came out of the head with such force that we couldn’t stand directly under it. The tub drained very slowly. The shower curtain was so thin that there was a ton of water on the floor when we got out. "

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my wife & I returned at 9:45 pm on 04/09/26 after visiting some friends the entire lobby & hallway reeked with the smell of weed . "