Search Hotels Near Crystal Caves, Niagara Falls

"Everything was good. The room was spacious and clean."

"Helpful staff"

"Very clean room"

"Disappointing that the pool was closed for renovations. Hot water issue also during our stay "

"Very Disappointing Stay — Not What We Expected from Hilton My family and I stayed from May 6–9 but ended up shortening our stay and checking out after the second day due to a very disappointing experience. From the moment we arrived, things were poorly managed. Check-in took about 45 minutes, with a long line and no clear system in place. Guests were visibly frustrated. I spoke with the manager, Jason, but he didn’t seem equipped to resolve the situation or provide clear direction. The overall cleanliness of the property was unacceptable. Hallways had trash scattered throughout, and our room was never serviced despite calling housekeeping. No one ever showed up. There was also a fire alarm/annunciator issue around 2:00 AM, which was extremely disruptive. When I called the front desk, the staff did not appear to know what was happening or how to address it, which was concerning. Additionally, the hotel does not match its online images. The photos appear misleading, especially the infinity pool and scenic views, which looked significantly different in person. Unfortunately, this was one of the worst hotel experiences I’ve had, and I would not recommend staying here."

"Breakfast was outstanding. Didn’t use spa."

"Great location. Staff were great. Clean room. Pool was being serviced and closed only downside otherwise everything was great ! "

"You all should book here at Wyndham Grand Hotel. All amenities are near by walking distance easy access to the Go Transit Bus for the outdoor amenities. Room views are nice you can see the falls. Casino and shopping stores."

"Priced way too high only because it is Niagara Falls. Any other franchise of this hotel chain wouldn’t be able to keep their properties like this or charge this much."