Search Hotels Near Cueva de Berna, San Rafael del Yuma

"The young woman that brought desk was so nice and pleasant. She helped me with my stay."

"Yes, breakfast was fresh and service was great!"

"I was very disappointed with my stay, primarily due to the lack of basic communication and service. On our first night, there was no running water. Which meant no showers or no using toilets. Each time we called the front desk, we were told it would be back on in “10 minutes,” but it ultimately took four hours from the initial call. I understand that on a small island, resources and repairs may take time—but honesty goes a long way. I would have much preferred a realistic timeframe and been pleasantly surprised if it was resolved sooner, rather than repeatedly given inaccurate information. Additionally, I called the front desk four separate times in one night requesting a hair dryer and never received one—not just that evening, but for the entirety of my stay (5 days). I eventually gave up on my request. What was most frustrating is that there was no acknowledgment or compensation offered for these inconveniences. Overall, the lack of transparency and follow-through significantly impacted my experience. "

"Loved it "

"Service is terrific. The staff always goes above and beyond. Food is solid for resort food. Would visit again no doubt "

"It’s was a nice stay. Beautiful day with nice food and entertainment "

"Safe, Beautiful and Fun times had by all . Beach was beautiful and liked you didn’t need reservations for dinner like many all inclusive resorts."

"Beautiful property, the food was incredibly delicious and great quality. The staff were all un amor!! So caring, friendly and ready to assist! The rooms were a little worn but still very clean and well maintained. The gym equipment can use an update."

"Everything"