Search Hotels Near Dalgarven Mill, Kilwinning

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."

"The room was a bit dusty, and the Chromecast wasn't working. I asked the staff for help, but they didn't seem particularly bothered or forthcoming. The hotel itself is lovely, though, as previous reviews have mentioned, the staff let it down a bit."

"No problems. Everything was too our satisfaction"

"Clean rooms comfortable beds nice restaurant area"

"Stayed in this hotel for 4 night as a couple and very clean facilites and parking. Rooms were comfortable and staff are friendly. Despite slightly away from the Glasgow good value hotel with free and amble parking"

"very very good as ever, it's always my top place to stay when in glasgow as it's miles above the rest and feels very welcoming, safe and clean. "

"Our room was fantastic ,breakfast was excellent , the bar was 1st class just like our barman,the restaurant staff were amazing we will definitely be back again 😀 "

"Decent breakfast and great location"

"Excellent place to stay. Beautiful place and great staff. Extremely clean, beautiful and comfortable rooms. Restaurant and food is delicious. They went far ad beyond helping me to mail something on my behalf. Love to see all the green around!!"