2/10 - Tồi
Ramona Stefanie
Đi cùng gia đình và trẻ nhỏ
22/08/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at Sanora Villas for three weeks. The villa itself is okay and generally well equipped. Breakfast is limited to one plate per person but acceptable. Staff are polite, yet the location is on a main road, so open windows can be noisy.
Serious issues occurred during our stay. While we were away (still paying), management carried out renovations in our villa, including bathroom painting. The strong paint smell spread throughout the villa, causing severe headaches. One bedroom and bathroom became unusable, which is unacceptable for a paid two-bedroom, two-bathroom villa.
Additionally, our private pool was unavailable for a day due to lack of pre-chlorination. When we asked for an alternative room, we were told everything was fully booked. Only after threatening to leave did staff “find” another room.
The management offered a complimentary dinner as compensation, but only after WE requested it: first 20% off, then 30%, and finally free. Due to the headaches from the paint fumes, we couldn’t use it. After long discussions, we received a three-night refund, which still doesn’t reflect the disruption.
In summary: the villa is okay and staff are polite, but handling of problems was unprofessional and disappointing. Without these issues, the stay might have been positive, but under these circumstances, we cannot recommend Sanora Villas.
Ramona Stefanie
Lưu trú 20 đêm vào Tháng 8, 2025