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"Good staff…very nice shuttle driver"

"rooms were good. A fair distance from downtown."

"Airport shuttle was great, front desk was amazing. We will stay again"

"Great hotel. Hot pools outdoors were awesome. Friendly staff. Lots of parking. Housekeeping was a bit slow. We would get back after 4 pm from being out skiing all day and nothing done. Also, on checkout, we forgot a double charger in room and when I called back end of day, nothing had been turned in from them to front desk. "

"Breath taking views, easy to access shuttle for ski resort, breakfast buffet was delicious. Shuttle driver to ski resort was rude to passengers."

"Awesome location on tunnel mountain that makes you feel immersed in the Banff mountain experience. Close to local trails and we loved the deer that would often come near or onto the resort property."

"Just a phone call. Shuttle easy to find. Shuttle staff friendly "

"Perfect place to stay if you are skiing in Banff or Lake Louise . Included breakfast was amazing. Staff was lovely. Sitting on the lobby near the fireplace was ideal since there were two families. The slide is fun and the hot tub was clean and hot. "

"The pool was cold, out door hot tub was nice, indoor hot tub was small, but hot. There was a guy that was taking video of my family. Not good. "