"Tried to call the actual hotel numerous times and the 800# numerous times because we were visiting with people we traveled to see and was afraid wouldn't make it there by 8PM. However, we left our engagement to avoid arriving too late for check-in. (the latest check-in time per the website and confirmation) The line would not be answered and/or would ring into their fax line. When we arrived, I was told "I thought something was going on since the fax line kept ringing and no calls were coming through our desk phone" and then was told " oh, that isn't the correct info as far as the check-in time. We are here all night. I've told my manager to correct it but guess he hasn't" Then the room smelled horrible and let me just say; there is NO resting if you are on 1st floor and near a door. Saturday and Sunday morning; we were awakened all night to slamming door from the side entrance and the constant stomping noise from the room above us. We have stayed at this hotel prob 6x and it gets worse every time. We have decided to stay elsewhere."
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