Search Casino Hotels in Las Palmas

"excellent hotel"

"Another amazing stay. Never been let down by this hotel, immaculately kept. Great for a relaxing break. Got upgraded at check it and loved our room with living room and sea view. Hotel was very busy but was still enough seating indoors and outdoors. Only criticism to note on this occasion was changes to breakfast. Felt there was less options than previous stays and a lot of staff training. Coffee in coffee pots were cold. A lot of staff in training and some not well guided. Will definitely return and highly recommend for great holiday "

"Excellent. Thanks a lot to Madame Mai for her hospitality and kindness."

"I was very disappointed with this property. It does not feel like a hotel at all, and unfortunately I cannot recommend it. The main issue is the staff. In particular, the evening service staff were quite unpleasant. There was one lady, with dark red hair and glasses, who was especially rude and unprofessional. Overall, I did not find the staff friendly or welcoming, which really affected our experience. The only positive mention goes to Alexandra at reception, who was absolutely lovely and very helpful — I truly recommend her. However, apart from that, the rest of the staff left a lot to be desired. For this reason, I do not recommend this place at all."

"Nice and clean room, no chair to work on desk"

"We stayed for 7 days and the location was beautiful but we would recommend hiring a car to get around as most things are a short drive away … The Spa was great we used it everyday and treated this holiday as a relaxing getaway … "

"Mattresses were worn right down (compacted down to the springs). Futon used as a sofa was SO uncomfortable. Like sitting on marble. Inadequate kitchen items. Please try giving guests a heads-up as to when housekeeping staff will come in!! Desk staff, bar staff, maintenance staff were fabulous!!"

"He estado dos veces seguidas en este hotel con una semana de diferencia y se confirma las deficiencias, solo pasa el servicio de habitaciones si se exige en recepción, no reponen el gel de ducha a menos que lo reclames varias veces, y el hotel peca de tener pocos servicios en general"

"Lovely relaxing break, well located with good choice of places to eat, on site and within easy walking distance in addition to the choices in town which is an easy 10-15minute walk. Staff very friendly from the moment we arrived"