Search Pet-Friendly Hotels in Lázaro Cárdenas

"I normally don’t like leaving negative reviews, but unfortunately this is the second time I’ve stayed at a RIU resort and experienced VERY disappointing service. My boyfriend and I stayed from May 12–17 to celebrate my 30th birthday and our anniversary. Before arriving, I called to ask if the resort could do something special for the occasion. I was told to mention it again at check-in, which we did. We were assured our new room would be decorated when we transferred rooms the next day. When we arrived at the new room, our luggage was missing and the room had not been decorated. After several trips to the front desk, the issue was eventually resolved, but the process was stressful and disorganized. To make matters worse, one of the staff members sent to decorate the room was visibly rude and rolled her eyes at me when I explained that I only speak English. When we brought this experience to the front desk, the response lacked empathy and concern. Throughout the rest of our stay, service at the restaurants was consistently poor. We were often left without drinks, and at multiple points my boyfriend had to get up and serve us water himself. While we did meet a few friendly employees, the overall service and food quality were very disappointing. We spent a lot of money on this trip and expected a much better experience, especially while celebrating such special occasions. Unfortunately, based on our experience, we will not be returning & don’t recommend to stay at any Riu."

"Yes"

"Good"

"Property was well maintained, very clean. Staff was wonderful. Beautiful resort."

"We arrived on Friday and had lunch at the club beach, we got a stomach infection that ruined our stay! We left on Sunday feeling terrible and the previous night we missed Xcaret Night show because we were feeling terrible. After we left we went to the doctor and she confirmed we had an infection "

"Great pools, lots of dining options and the rooftop pools are amazing! "

"Everywhere you turned there was a pool, food, and bar one thing I wished they had was more nightly entertainment and a bar that had sports fill with tv and games other than that this place was fantastic and would go back !"

"The property was beautiful. The food should have been better and the room was not the cleanest."

"Property was new, super clean and the dining was fantastic. All the restaurants were great and service was impressive. The spa services were excellent and relaxing . Definitely a great all adult all inclusive "