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"We were surprised to not find a closet in the room but instead a coat rack with hangers. The hotel did not have a luggage rack and expected us to open our suitcases on the floor. After some discussion, they brought in a table for our cases. There was only one pillow per person on the bed which is unusual these days. The room decor felt dated and in need of a major furniture overhaul, in spite of the grandiose impression of the exterior. These were the negatives but the positives were the bright breakfast room with its hard working staff. Also, a thank you to Kamul for translating for us from English to Japanese to the other hotel staff and for his restaurant recommendations."

"An older property with some quirks, but the location is ideal, and the staff wonderful! The in-room mini onsen a gift after a day of skiing. A close walk to all the fun restaurants and shops of Hirafu, and the ski in/ out access is ideal. Shout out to the front desk team who answered all questions and helped us book a car at the last minute when uber flaked."

"Overlooking the bay. Quiet."

"Breakfast good, staff are nice, but level of the bathroom are weird, over foot difference it will be easy to fall if someone not pay attention and the sink counter only go to my thigh, I just 5”3 tall."

"convenient ski in/ski out"

"The interior of the room is clean and stylist. Breakfast was very gd value with wide spread of choices."

"Very, very old hotel. "

"There have public hotel bath and sauna"

"No drink water supply at room, if u need water need go downstairs get it, and no coffee , if you want drink, need pay money "