"I’m sorry but it was not a good stay for me was very disappointed
.1st hot water was not working at all
.toilet was clogged
.smelled like mold .furniture was from the 80’s broken down had no control of the AC . outlet broke my wire to my charger
. puddle of water when i first walk in room was not clean
.had to ask multiple times for extra towels floors were musty moist due to the mold
. food was horrible Breakfest , lunch & dinner
. I fell and twisted my Ankel & was bleeding and the front desk could not do anything for me not even give me a band aide
.phone in the room did not work the whole 5 days I was there . no room service communication was horrible we would complain to the front desk nothing was done and was told us that when we went to el pilón they was going to compensate us with a bottle of wine for all the mishaps and when we got there they didn’t know what we was talking about
I ask for credit and was told no I would not suggest this resort to anyone nor will I ever go back wish i can get my money back My ankle is still swollen and bruised cause they wasn’t able to provide me with no type of 1st Aid Kit not even a band aide so disappointed "